Clinical Support Assistant - Health Services

1250 Prader-Willi Homes of Oconomowoc LLC; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

The Clinic Support Assistant (Health Services) at 1250 Prader-Willi Homes of Oconomowoc LLC provides hands-on clinical and operational support under the supervision of the Registered Nurse, focusing on resident health monitoring, basic clinical tasks, and accurate documentation within our PWS program.

Responsibilities include vitals collection, wound care assistance, medication administration support, and coordination for lab specimens, with an emphasis on compassionate care for individuals with

Qualifications

• High School Diploma or equivalent required.
• Certification as a CNA or MA preferred.
• CPR and First Aid certifications required.
• Medication Administration certification required. Prior experience preferred.
• Experience supporting individuals with intellectual disabilities preferred.

Responsibilities

• Supports daily clinic operations and resident flow.
• Assists with tracking and responding to clinic requests under RN supervision.
• Triages residents to nursing staff based on observed needs.
• Provides hands-on support during visits, exams, and procedures.
• Collects and documents vitals, weights, and other health data.
• Performs basic clinical tasks within scope (wound care, nail care, basic screenings).
• Reports changes in resident condition to the RN.
• Prepares for visits with providers and gathers documentation.
• Completes assigned compliance tasks and onboarding support.

Skills

Attention to detail

Documentation

Communication with residents

Education

High School Diploma or equivalent

CNA (Certified Nursing Assistant) or MA (Medical Assistant) preferred

CPR certification

First Aid certification

Medication Administration certification

Tools

Word

Excel

Job description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.

Overview

The Clinic Support Assistant (Health Services) provides hands‑on clinical and operational support within the clinic setting under the supervision of the Registered Nurse. This role focuses on assisting with resident health monitoring, basic clinical tasks, clinic flow, and accurate documentation. This role supports implementation of health and wellness practices specific to individuals with Prader-Willi Syndrome (PWS) and reinforces established clinical and behavioral supports.

ESSENTIAL FUNCTIONS

• Supports daily clinic operations and assists with resident flow through the clinic
• Assists with tracking and responding to clinic‑related requests under the direction of the Registered Nurse
• Assists in triaging residents to nursing staff based on observed needs
• Provides hands‑on support to residents during clinic visits, exams, and procedures
• Collects and documents vitals, weights, and other health monitoring data as directed
• Performs basic clinical tasks within scope, including: Wound care support, Nail care, Basic screenings (e.g., skin, ears)
• Observes and reports changes in resident condition, including changes in baseline functioning and PWS‑related concerns
• Supports Collection, preparation, and coordination of laboratory specimens.
• Accurately documents care provided and observations in required systems
• Reports findings, concerns, and changes in condition directly to the Registered Nurse
• Communicates completion of assigned tasks and any barriers encountered
• Assists in preparation for clinical visits with internal and contracted providers, including gathering relevant documentation
• Completes assigned compliance tasks
• Assists with onboarding training support for new and existing PWS employees
• Conducts self in a positive, respectful, and collaborative manner
• Communicates effectively with internal and external stakeholders
• Maintains confidentiality and professional standards

Additional Information

KNOWLEDGE, SKILLS, AND ABILITIES

• High School Diploma or equivalent required
• Certification as a CNA ("Certified Nursing Assistant") or MA ("Medical Assistant") preferred. One‑year previous experience working in a clinic preferred.
• Medication Administration, CPR, and First Aid certification required. Previous experience administering medications preferred.
• Previous experience medically supporting/advocating for individuals with intellectual disabilities preferred.
• Experience providing community supports to individuals with intellectual disabilities required.
• Ability to work in a fast‑paced environment with strong attention to detail and accuracy required.
• Prior experience using Word and Excel required.

WORKING CONDITIONS – Mental and Physical Requirements

Ability and willingness to implement approved de‑escalation and intervention techniques as in‑served by company. Requires mental and emotional ability to remain calm, polite, and function effectively during stressful/emergency situations, and with clients who may be disruptive, demanding, cognitively challenged or exhibit behavioral outbursts. Bending, twisting, reaching, lifting, walking, standing, running, squatting, and bilateral manual dexterity to perform interventions and other essential job functions. Requires the ability to accompany and supervise students to medical appointments. Ability to sit for periods of up to two hours. Ability to lift up to 15 lbs regularly and up to 40 lbs occasionally. Ability to supervise and communicate to clients using sight, hearing, and speech. Ability to read, speak, write, and understand English. Ability to multitask and flexibility for changes in priorities. Ability to remain awake and alert during entire shift.

Working/Environmental Conditions: Fast pace changing work environment. May involve multi‑step tasks and simultaneous projects. May be noisy. Some work areas are not air‑conditioned, and some duties require exposure to outside weather conditions. Client behavior can be offensive or intrusive. Risk of exposure to blood or other body fluids and may require the occasional use of gloves or CPR micro shields as necessary. No reasonably anticipated exposure to hazardous equipment, assorted chemicals, gases, vapors, or other pollutants. Position requires the use of typical office machines, audio‑visual equipment and some medical and personal protective equipment.

MyPath and its Operating Companies

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community. MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our Culture

We trust that we create belonging and genuinely engage our Owners and potential Owners. Our culture is based on our five beliefs and behaviors: Passion, Accountability, Teamwork, Openness, Continuous Learning and Innovation. As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!

Equal Opportunity

MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.

Locations

Explore 150 MyPath locations to find a place and career that fits you. At MyPath, our guiding principle is passion: a passion for the people we serve and for the work we do. MyPath provides specialized services and dignified care for children, adolescents and adults with disabilities, mental health issues, and other significant needs. Operating since 1984, MyPath includes eight companies that serve over 2,000 individuals from around the country, in more than 150 program locations throughout Wisconsin and Indiana, across 48 communities. Our array of services includes a spectrum of educational, therapeutic and community supports to allow those we serve to live full and productive lives in the community—to find their path. MyPath is proud to be a 100% employee owned company (ESOP). At MyPath our caregivers are also our owners!