Clinical Support Assistant

Banner Health Corporate; Sun City West (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Banner Health Del E. Webb Medical Center in Sun City West, AZ, is seeking an experienced Clinical Support Assistant to provide clerical and administrative support across C Tower, Observation Units and Cardiac Telemetry Monitoring operations.

You will help with timecard editing, onboarding coordination, compliance tracking and equipment oversight, while maintaining confidentiality and delivering excellent customer service in a fast-paced hospital environment. Schedule: Monday–Friday 8am–4pm.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Significant experience, typically gained through 3 years relevant work experience.
• Working knowledge of clerical and administrative services as normally demonstrated through three years administrative support experience.
• Must have the ability to follow oral and written directions as they relate to the functions listed above.
• Must have excellent oral, written and interpersonal communication skills to effectively interact with department personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins.
• Must have a working knowledge of personal software package to perform the clerical and administrative functions described above.
• Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

Responsibilities

• Provides advanced administrative support for an executive or large/complex department or provides advanced/specialized business support. Demonstrates excellence in organization, communication and human relations skills.
• Provides customer service skills. Excellence in advanced administrative skills such as dictation, transcription, presentation development and meeting planning; or excellence in advanced business support skills such as data management, compilation and manipulation.
• Uses established policies and general instructions and procedures to resolve a variety of problems. Chooses best alternative from group of known possibilities. Maintains records and/or files for assigned area. Ensures appropriate documentation is timely and accurately entered in the departmental application.
• Prepares, collates, and distributes various reports in a timely and accurate manner. Demonstrates ability to complete or handle recurring department projects or one-time projects, as directed by supervisor. Prioritizes and organizes own work. Uses discretion to modify work practices to achieve results or improve efficiency. Receives high- level work direction, with after the fact review.
• May provide clerical and administrative support to department staff, maintaining a high degree of confidentiality on all sensitive information this position is privy to.

Skills

Communication skills

Multitasking

Follow instructions

Professional demeanor

Education

High school diploma/GED

Tools

Microsoft Office

Database management

Job description

Primary City/State: Sun City West, Arizona Department Name: Med-Surg-6C Routine/Ortho-Hosp Work Shift: Day Job Category: Administrative Services Great options and opportunities.

We’re certified as a Great Place To Work® and are looking for professionals to help us make Banner Health the best place to work and receive care.

Banner Del E. Webb Medical Center is dedicated to a high-tech, high-touch philosophy of care that has kept us a top healthcare choice in the Northwest Valley for more than 20 years. We are deeply committed to providing the highest quality of clinical care along with an excellent patient care experience.

As a Clinical Support Assistant, you will provide critical administrative and operational support for several areas including C Tower staff, Observation Units, and Cardiac Telemetry Monitoring operations.

Key responsibilities may include; timecard management, onboarding coordination, compliance tracking, equipment oversight, audit support, security access management, and administrative coordination.

Bring your customer service and high organization skills to the team!

Knowledge of Microsoft Office applications and data base management, along with advanced skills to manage an administrative calendar and the ability to multitask with ease, would be preferred.

Schedule: Monday - Friday 8am - 4pm

Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.

POSITION SUMMARY This position provides clerical and administrative services and assistance requiring occasional discretion and judgement. This position will support the service line or department Director with timecard editing, field file management and occupational health tracking. This position will track equipment as appropriate. This position will assist with compiling audits and compliance reports as well as submitting security requests for system access for team members. This position will create onboarding schedules and new hire activities.

CORE FUNCTIONS

1. Provides advanced administrative support for an executive or large/complex department or provides advanced/specialized business support. Demonstrates excellence in organization, communication and human relations skills. Demonstrates strong understanding of office or area practices, procedures and business terminology. Demonstrates speed and accuracy with word processing. Shows ability to organize, prioritize and multi-task workload in a fast-paced environment.
2. Provides customer service skills. Excellence in advanced administrative skills such as dictation, transcription, presentation development and meeting planning; or excellence in advanced business support skills such as data management, compilation and manipulation.
3. Uses established policies and general instructions and procedures to resolve a variety of problems. Chooses best alternative from group of known possibilities. Maintains records and/or files for assigned area. Ensures appropriate documentation is timely and accurately entered in the departmental application.
4. Prepares, collates, and distributes various reports in a timely and accurate manner. Demonstrates ability to complete or handle recurring department projects or one-time projects, as directed by supervisor. Prioritizes and organizes own work. Uses discretion to modify work practices to achieve results or improve efficiency. Receives high- level work direction, with after the fact review.
5. May provide clerical and administrative support to department staff, maintaining a high degree of confidentiality on all sensitive information this position is privy to.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Significant experience, typically gained through 3 years relevant work experience.
• Working knowledge of clerical and administrative services as normally demonstrated through three years administrative support experience.
• Must have the ability to follow oral and written directions as they relate to the functions listed above.
• Must have excellent oral, written and interpersonal communication skills to effectively interact with department personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins.
• Must have a working knowledge of personal software package to perform the clerical and administrative functions described above.
• Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS Additional related education and/or experience preferred.

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Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better.

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We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

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