Clinical Supervisor- MCI

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 80,000 - 87,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Health insurance

Dental

Vision

Employee Assistance Program

Job summary

Behavioral Health Network (BHN) is seeking a Clinical Supervisor to join the Mobile Crisis Intervention (MCI) team on a statewide platform serving Western Massachusetts and beyond. You will supervise clinicians, provide trauma-informed crisis assessments, and guide care coordination to avoid unnecessary emergency care while maintaining high clinical standards.

Ideal candidates hold a MA license (LICSW/LMHC) with crisis services experience and a track record of professional development.

Qualifications

• Master's or doctoral degree in a behavioral health field.
• Current independent clinical license in Massachusetts (LICSW or LMHC).
• Experience in crisis services, mobile crisis intervention, or emergency services.

Responsibilities

• Provide staff-centered clinical supervision and document per BHN guidelines.
• Guide clinicians in trauma-informed crisis assessments and stabilization for adults, youth, and families.
• Offer clinical consultation for high-acuity and high-risk situations including safety planning and level-of-care decisions.
• Assist clinicians in professional development goals and training resources.
• Evaluate onboarding and milestones, providing feedback to foster independent practice.
• Monitor caseloads, response times, productivity, and documentation quality.
• Review clinical documentation to ensure compliance with BHN, CBHC, MassHealth, and HIPAA standards.
• Deliver crisis assessments, short-term stabilization, care coordination, and direct clinical services as needed.
• Collaborate with MCI team, CBHC, ERs, first responders, families, schools, and community partners to coordinate care.

Skills

Crisis intervention

Staff supervision

Risk assessment

Cultural responsiveness

Communication skills

Education

MA/PhD in Social Work, Counseling, Psychology or related field

LICSW or LMHC license in MA

Tools

Electronic Health Records (EHR)

Telehealth platforms

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Clinical Supervisor to join our Mobile Crisis Intervention (MCI) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide regularly scheduled, staff-centered individual clinical supervision and document supervision in accordance with BHN guidelines.
• Guide clinicians in delivering timely, trauma-informed, culturally responsive crisis assessments, interventions, and stabilization services for adults, youth, and families.
• Provide clinical consultation and oversight for high-acuity and high-risk situations, including risk assessment, safety planning, level-of-care decisions, and diversion from unnecessary emergency department or inpatient care.
• Help clinicians establish professional-development goals, monitor progress, and connect them with training and resources that strengthen crisis-service competencies.
• Assess clinicians' core competencies at onboarding and defined milestones, providing feedback and support that promotes growth toward independent practice.
• Monitor caseloads, response and stabilization timeframes, schedules, productivity, documentation quality and timeliness, service utilization, and other performance expectations.
• Review and sign required clinical documentation and support compliance with BHN, CBHC, MassHealth, payer, regulatory, HIPAA, 42 CFR Part 2, and ethical standards.
• Provide crisis assessments, short-term stabilization interventions, care coordination, and other direct clinical services as assigned.
• Collaborate with MCI team members, CBHC services, emergency departments, first responders, families, schools, providers, and community partners to coordinate care and safe transitions.
• Participate in clinical consultation, program meetings, training, quality-improvement activities, and incident or risk-review processes while maintaining required licensure and continuing education.

Who You Are:

• Master's or doctoral degree in Social Work, Counseling, Psychology, or another eligible behavioral health field required.
• Current independent clinical license in Massachusetts, such as LICSW or LMHC, required.
• Clinical experience in crisis services, mobile crisis intervention, emergency services, stabilization, or another high-acuity behavioral health setting required.
• Strong clinical judgment and demonstrated skill in risk assessment, safety planning, crisis intervention, level-of-care determination, and care coordination.
• Knowledge of CBHC, Mobile Crisis Intervention, MassHealth crisis-service models, medical necessity, and payer documentation expectations preferred.
• Ability to coach clinicians, provide constructive feedback, and support professional growth and high-quality crisis practice.
• Cultural responsiveness and the ability to work effectively with individuals and families from diverse backgrounds during complex and stressful situations.
• Excellent verbal and written communication, organization, collaboration, and technology skills, including proficiency with electronic health records, telehealth, email, and common office tools.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Salary Range: $80,000-$87,000