Clinical Supervisor- MCI

Behavioral Health Network, Inc.; Worcester (MA); Hybrid; USD 80,000 - 87,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Job summary

Behavioral Health Network, Inc. is seeking a Clinical Supervisor for its Mobile Crisis Intervention (MCI) team. The role focuses on supervising clinicians, guiding crisis assessments, and coordinating care for adults, youth, and families across Western Massachusetts.

Ideal candidates hold a MA LICSW/LMHC and have crisis services experience. BHN offers competitive benefits, professional growth, and a mission-driven culture aligned with HEART values.

Qualifications

• Master's or doctoral degree in a behavioral health field.
• Current independent clinical license in Massachusetts (LICSW/LMHC).
• Experience in crisis services, mobile crisis intervention, or high-acuity settings.
• Strong judgment in risk assessment and safety planning.
• Knowledge of CBHC and MassHealth crisis-service models preferred.
• Ability to coach clinicians and support professional growth.
• Ability to work with diverse populations during stressful situations.

Responsibilities

• Provide regularly scheduled, staff-centered individual clinical supervision.
• Guide clinicians in trauma-informed crisis assessments and stabilization.
• Offer clinical consultation for high-acuity cases and safety planning.
• Assist clinicians with professional development goals and training resources.
• Assess onboarding progress and provide growth feedback.
• Monitor caseloads, response times, productivity, and documentation quality.
• Review and sign clinical documentation; ensure regulatory compliance.
• Provide crisis assessments, short-term stabilization, and care coordination.
• Collaborate with MCI, CBHC, emergency departments, first responders, schools, and families.
• Engage in meetings, quality-improvement activities, and licensure maintenance.

Skills

Clinical supervision

Crisis intervention

Risk assessment

Care coordination

Documentation

Team collaboration

Electronic health records

Telehealth

Education

Master's or doctoral degree in Social Work, Counseling, Psychology, or related field

Massachusetts independent clinical license (LICSW or LMHC)

Tools

EHR systems

Telehealth platforms

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Clinical Supervisor to join our Mobile Crisis Intervention (MCI) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Provide regularly scheduled, staff-centered individual clinical supervision and document supervision in accordance with BHN guidelines.
• Guide clinicians in delivering timely, trauma-informed, culturally responsive crisis assessments, interventions, and stabilization services for adults, youth, and families.
• Provide clinical consultation and oversight for high-acuity and high-risk situations, including risk assessment, safety planning, level-of-care decisions, and diversion from unnecessary emergency department or inpatient care.
• Help clinicians establish professional-development goals, monitor progress, and connect them with training and resources that strengthen crisis-service competencies.
• Assess clinicians' core competencies at onboarding and defined milestones, providing feedback and support that promotes growth toward independent practice.
• Monitor caseloads, response and stabilization timeframes, schedules, productivity, documentation quality and timeliness, service utilization, and other performance expectations.
• Review and sign required clinical documentation and support compliance with BHN, CBHC, MassHealth, payer, regulatory, HIPAA, 42 CFR Part 2, and ethical standards.
• Provide crisis assessments, short-term stabilization interventions, care coordination, and other direct clinical services as assigned.
• Collaborate with MCI team members, CBHC services, emergency departments, first responders, families, schools, providers, and community partners to coordinate care and safe transitions.
• Participate in clinical consultation, program meetings, training, quality-improvement activities, and incident or risk-review processes while maintaining required licensure and continuing education.

Who You Are

• Master's or doctoral degree in Social Work, Counseling, Psychology, or another eligible behavioral health field required.
• Current independent clinical license in Massachusetts, such as LICSW or LMHC, required.
• Clinical experience in crisis services, mobile crisis intervention, emergency services, stabilization, or another high-acuity behavioral health setting required.
• Strong clinical judgment and demonstrated skill in risk assessment, safety planning, crisis intervention, level-of-care determination, and care coordination.
• Knowledge of CBHC, Mobile Crisis Intervention, MassHealth crisis-service models, medical necessity, and payer documentation expectations preferred.
• Ability to coach clinicians, provide constructive feedback, and support professional growth and high-quality crisis practice.
• Cultural responsiveness and the ability to work effectively with individuals and families from diverse backgrounds during complex and stressful situations.
• Excellent verbal and written communication, organization, collaboration, and technology skills, including proficiency with electronic health records, telehealth, email, and common office tools.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another.

Salary Range: $80,000-$87,000