Clinical Supervisor

Amivie, LLC; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Amivie, LLC is seeking a Clinical Supervisor of IDD services to lead a team of Direct Support Professionals in home, community, and facility settings. This full-time, salaried exempt role emphasizes supervision, service planning, and advocate-quality care aligned with organizational values.

The position requires extensive collaboration with families and care teams, ensuring plan development, regulatory compliance, and ongoing staff coaching to maintain high standards of service.

Qualifications

• Excellent verbal and written communication skills are required.
• Proficiency with standard office productivity software.
• Ability to supervise Direct Support Professionals and manage schedules.

Responsibilities

• Ensure continuity of care for persons served including authorizations and annual documentation.
• Monitor adherence to plan of care including utilization and service provision.
• On-site, in-home visitation to ensure environmental safety and service compliance.
• Review service documentation for billing and payroll daily.
• Coordinate supervision plans and regular face-to-face feedback with staff.
• Monitor safety and well-being of persons served and staff.

Skills

Verbal and written communication

Office software proficiency

Independent and teamwork

Valid driver’s license

Background check

Education

Bachelor’s Degree in human services

Master’s Degree in human services

Bachelor’s Degree in non-human service field + 4 years experience

Job description

Overview

The Clinical Supervisor of IDD services is a dynamic position that requires the ability to support a diverse IDD caseload. This position will supervise a team of Direct Support Professionals in the individual’s home, community and/or facilities. The person in the position will be expected to make decisions on a daily basis consistent with the organization’s values. The position is typically full time salaried exempt.

Responsibilities

ENSURE SERVICE QUALITY

• Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
• Monitor adherence to plan of care including utilization and service provision
• On-site, in-home visitation, depending upon service requirements to ensure environmental safety and service compliance
• Review service documentation for billing and payroll daily
• Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
• Document progress and submit documentation in a timely manner based on payer and state requirements.
• Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation
• Maintain current knowledge of state and federal regulatory and service requirements

SUPERVISION

• Create individualized supervision plans for staff and update as needed or required
• Provide regular, face-to-face supervision per supervision plans and service requirements
• Ensure staff are trained in person-specific competencies per service needs
• Evaluate performance, provide progressive coaching, including disciplinary action
• Coordination of service delivery to include persons served, family members, and staff
• Ensuring staff qualifications and competencies are current to provide services
• Approval of time documented for payroll and monitoring overall hours worked and employee status changes

PERSON CENTERED SUPPORTS and STAFFING

• Submit requisition for open coverage in iCIMS
• Interview screened candidates to determine best match for people served
• Coordination of family/recipient interviews
• Review and train staff on person specific competencies
• Scheduling authorized services for service recipient

SERVICE PLANNING/GOAL DEVELOPMENT

• Participate in collaborative team meetings to support the development of long-term goals and develop short range goals to align with long range goals.
• Develop support plan based upon needs, desires and preferences of person served
• Ensure plan is current and authorized by payer before service delivery, including all plan components and assessments
• Ensure documentation regarding progress towards goals per service requirements
• Communicate with the care team to ensure the plan meets the need of the person served.
• Monitor utilization to ensure authorized units meet the person’s needs.

ADVOCACY SUPPORT

• Maintain current knowledge of service system and resources available to persons served
• Maintain current knowledge of the rights of persons served and support self-agency of persons served

CUSTOMER SERVICE

• Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
• Work collaboratively with internal support departments
• Maintain a positive and professional approach at all times
• Have open and effective communication skills in all situations and settings
• Maintain a strong work ethic to ensure preparedness and honesty
• Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services and their families.

Qualifications

• Excellent verbal and written communication skills
• Proficient with standard office productivity software and tools
• Ability to work independently and as a part of a team and manage time effectively
• Valid Driver's License with Reliable transportation
• Acceptable background check
• Meet State Specific Requirements to supervise Direct Support Professionals (Paraprofessional)
  • NC Requirement: Bachelor’s Degree in human services with two years of full-time with the population served; or Bachelor’s Degree in non-human service field with four years of full-time experience with the population served; or Master’s Degree in human services field with one year of full-time experience with the population served
  • VA Requirement: Supervision of developmental services shall be provided by a person with at least one year of documented experience working directly with individuals who have developmental disabilities and holds at least a bachelor's degree in a human services field such as sociology, social work, special education, rehabilitation counseling, nursing, or psychology. Experience may be substituted for the education requirement. 12VAC35-105-590
  • "Qualified developmental disabilities professional" or "QDDP" means a professional who (i) possesses at least one year of documented experience working directly with individuals who have developmental disabilities; (ii) is one of the following: a doctor of medicine or osteopathy, a registered nurse, a provider holding at least a bachelor's degree in a human service field including sociology, social work, special education, rehabilitation engineering, counseling, or psychology; and (iii) possesses the required Virginia or national license, registration, or certification in accordance with his profession, if applicable. 12 Va. Admin. Code § 30-122-20
  • FL: Degree is preferred but not required