Clinical Success Lead — Cardiac AI Echo

Connecticut Innovations, Inc.; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity participation

Executive leadership access

Competitive base salary + bonus

Job summary

Connecticut Innovations, Inc. in the United States is seeking a Clinical Account Manager to join UltraSight, a portfolio company, and help embed AI-powered cardiac ultrasound into hospital workflows.

You will work directly with clinicians, site leaders, and operations teams to drive utilization and measurable patient impact. You will lead onboarding, ongoing support, and go-live readiness, coordinating with R&D/Product to resolve issues and optimize adoption across multiple sites.

Qualifications

• Clinical background (sonography, nursing, PA, cardiac/ICU/ED) with credibility in clinical environments.
• Strong project and program management skills to drive accounts.
• Outstanding interpersonal skills and ability to build relationships at all levels.
• Ability to translate clinical needs into clear technical inputs; collaborate with R&D/Product.

Responsibilities

• Manage key accounts and support stakeholders to align clinical success with customer satisfaction.
• Run a utilization-focused cadence with KPI reviews and action plans.
• Provide strategic customer support and resolve inquiries promptly.
• Maintain accurate interaction records and report account health.
• Maintain onsite presence during onboarding to drive utilization.
• Coach reluctant users to adoption through practical steps.
• Map site clinical workflows and ensure the product fits daily realities.
• Lead launches, stakeholder mapping, and define success criteria.
• Triage issues onsite and escalate when needed; collaborate with R&D to fix high-impact issues.
• Develop relationships with site leadership to maximize adoption.

Skills

Clinical background

Account management

Relationship building

Project management

Cross-functional collaboration

Travel willingness

Job description

Connecticut Innovations, Inc. in the United States is seeking a Clinical Account Manager to join UltraSight, a portfolio company, and help embed AI-powered cardiac ultrasound into hospital workflows.

You will work directly with clinicians, site leaders, and operations teams to drive utilization and measurable patient impact. You will lead onboarding, ongoing support, and go-live readiness, coordinating with R&D/Product to resolve issues and optimize adoption across multiple sites.