Clinical Success Director

Abridge; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Abridge is seeking a Clinical Success Director to drive adoption of our AI-powered platform for clinicians. You will enable educators and champions, design collateral, and collaborate with product, design, ML, and healthcare professionals to turn conversations into actionable data.

You will surface clinical feedback, contribute to the clinical product roadmap, and develop strategies that expand the platform’s reach while improving clinician experience and trust in the output.

Qualifications

• Experience enabling clinicians to adopt and learn new platforms.
• Ability to translate user feedback into actionable product ideas.
• Strong collaboration with product, design, ML, and healthcare teams.

Responsibilities

• Deliver clinician education and training to new users; build collateral to drive adoption.
• Surface product feedback and help define a clear clinical roadmap.
• Develop artifacts that articulate how product enhancements expand reach and value for clinicians.
• Develop, monitor, and communicate clinical success metrics and impact.

Skills

Clinician enablement

Customer relationships

Product feedback

Clinical documentation

Cross-functional collaboration

Job description

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most-their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

The Role

As a Clinical Success Director, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data.
What You'll Do

• Provide clinician enablement by delivering education and training to new users, building collateral and strategies to support clinician adoption, and managing relationships with external clinical champions and advisors.

• Surface product feedback through expert advice on existing clinical documentation strategies and work with product teams to define a clear clinical product roadmap.

• Provide product strategy recommendations by aggregating user feedback and developing artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences.

• Develop, monitor, and track end-user utilization and clinical success metrics to help communicate long-term impact and value.

• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more.