Clinical Success Director

Abridge; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Abridge is seeking a Clinical Success Director to lead adoption of our AI-driven platform for clinicians. You will collaborate with clients, product managers, designers, ML teams, and healthcare professionals to translate clinical conversations into actionable data and measurable outcomes.

You will deliver clinician education, training, and collateral; surface product feedback; shape roadmaps; track utilization and impact; and showcase capabilities to prospective customers through demos and

Responsibilities

• Provide clinician enablement by delivering education and training to new users, building collateral and strategies to support clinician adoption, and managing relationships with external clinical champions and advisors.
• Surface product feedback through expert advice on existing clinical documentation strategies and work with product teams to define a clear clinical product roadmap.
• Provide product strategy recommendations by aggregating user feedback and developing artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences.
• Develop, monitor, and track end-user utilization and clinical success metrics to help communicate long-term impact and value.
• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more.

Job description

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most-their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

The Role

As a Clinical Success Director, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data.
What You'll Do

• Provide clinician enablement by delivering education and training to new users, building collateral and strategies to support clinician adoption, and managing relationships with external clinical champions and advisors.

• Surface product feedback through expert advice on existing clinical documentation strategies and work with product teams to define a clear clinical product roadmap.

• Provide product strategy recommendations by aggregating user feedback and developing artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences.

• Develop, monitor, and track end-user utilization and clinical success metrics to help communicate long-term impact and value.

• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more.