Clinical Success Coordinator - Scheduling - Temporary

Hawthorne Health; United States; Remote; USD 33,000 - 36,000; Full time

Job summary

Hawthorne Health is hiring a Clinical Success Coordinator for three temporary full-time positions. The role is remote across the United States, roughly 4–5 months, with a schedule of 9–5 EST and up to 40 hours per week.

The ideal candidate is organized, communicative, and detail-oriented, capable of coordinating visits for study participants and Heroes while collaborating with cross-functional teams.

Qualifications

• 1–2 years of work experience in Patient and/or Customer Service.
• Call Center/Event Coordinator or similar role experience.

Responsibilities

• Coordinate visit scheduling for study participants and Heroes, ensuring timely visits.
• Collaborate with Project Managers, CLs, and Logistics to support in-window visits.
• Monitor visits and track rescheduled visits for compliance and quality.
• Communicate with patients and Heroes to ensure a seamless home-visit experience.
• Meet scheduling KPIs and assist with logistics and vendor coordination.

Skills

Good communicator

Tech proficient

Adaptable

Organized

Creative thinker

Problem solver

Time management

Detail oriented

Foreign language

Education

Bachelor Degree

Job description

About Hawthorne Health Home Network

Hawthorne Health makes clinical trials accessible and convenient for everyone.

Hawthorne Health’s solution marries technology and design with a distributed workforce to deliver clinical trials to patients anytime anywhere. Our magic is the unique combination of a software platform and our Network of HEROs – Hawthorne’s Health Research Outcome specialists. Hawthorne Heroes are multi-specialty professionals such as MDs, RNs, NPs,sonographers, phlebotomists, and more, who are carefully vetted, credentialed, certified, and onboarded to conduct our in-home follow-up visits.

Hawthorne Health’s digital platform is encoded with information linking every element needed to capture and deliver data to be accessed by all stakeholders. If we call the platform our brain, our heart is our Network of Heroes. Hawthorne Health is a contemporary and technology-savvy solution that values human connection. For Heroes, it is an opportunity to enhance their career portfolios through a highly specialized gig economy platform. For sponsors and investigators, it reduces friction and costs while increasing capacity and reach to patients. For patients, it is about bringing medicine home.

About the Role

Clinical Success Coordinator — Temporary, Up to 40 hours/week (W-2)

Three Openings | Remote | Approximately 4–5 Months

We’re seeking three Clinical Success Coordinators for temporary, full-time assignments. Candidates across U.S. time zones are welcome to apply.

The Clinical Success Coordinator helps deliver an exceptional experience for study participants and our home-visit clinicians, known as Heroes. This entry-level role coordinates scheduling and communication across team members to help ensure a smooth, supportive home-visit experience from beginning to end.

The ideal candidate is organized, detail-oriented, and empathetic, with strong communication, critical thinking, and time management skills. They can manage competing priorities, meet time-sensitive deadlines, and adapt to changing needs while proactively resolving scheduling challenges.

Through thoughtful coordination and follow-through, this individual helps patients and Heroes feel informed, connected, and supported throughout the home-visit journey.

Responsibilities

Visit Scheduling

• Support more senior CSSs on complex or high-volume clinical research studies,assisting them with ensuring visits are scheduled and re-scheduled within the visitwindow.
• Manage low-volume or low-to-moderate complex clinical research studies, ensuringvisits are scheduled and re-scheduled within the visit window.
• Monitor scheduled visits on assigned studies daily to ensure successful execution bychecking for successful shipping of equipment, unconfirmed visits by Heroes, spotcheck for potential misses on training, and license confirmation.
• Track the details of rescheduled visits (logistics, Hero training compliance, HeroLicense status, etc.) to ensure the rescheduling did not lead to non-compliance.
• Proactively review upcoming, not-yet-scheduled visits to check for gaps in availableHeroes and elevate the Stakeholder Engagement team where gaps are identified.
• Follow all established SOPs and Work Instructions related to Visit Scheduling andParticipant Outreach.
• Interact with patients and Heroes during visit scheduling, supporting them throughvisit completion to ensure visits are seamless from beginning to end.
• Support the coordination of logistics, supplies, and Third Party Vendors required forsuccessful visits.
• Consistently meet visit scheduling goals and other KPIs.

Department Function Development

• Identify and communicate roadblocks and issues, including platform inefficiencies that prevent providing excellent visit experiences to all stakeholders involved.

Cross-functional Activities

• Collaborate with the Project Managers, CLs, and Logistic teams to execute theprimary task of in-window visit completion.

Qualifications

Required Experience

• 1-2 years of work experience in Patient and/or Customer Service
• Call Center/Event Coordinator or similar role experience

Preferred Experience

• College Degree (Bachelor Degree)
• GCP Certified
• Clinical Research or Healthcare working knowledge

Required Skills

• Good communicator
• Technologically proficient
• Adaptable
• Organized
• Creative Thinker
• Problem solver
• Time management
• Detail and deadline oriented

Preferred Skills

• Elementary proficiency in another language

$24 - $26 an hour

Schedule: Monday through Friday, 9-5 pm EST, CST PST available

Up to 40 hours/week

Hawthorne Health is a leader in decentralized clinical trials, an emerging clinical research category - a market ripe for disruption. Join us as we lead the future of clinical trials and bend the arc of healthcare to make it accessible and convenient for everyone.