Clinical Specialist - West

Brasseler USA Inc.; Georgia (VT); Remote; USD 73,000 - 115,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Clinical Specialist, where you will play a pivotal role in supporting dental professionals with technical expertise and training on innovative endodontic products. This position offers the opportunity to enhance customer relationships, drive product utilization, and contribute to the success of dental practices. With a commitment to quality and integrity, you'll work in a collaborative environment that values diverse perspectives and fosters professional growth. If you are passionate about making a difference in the healthcare field and enjoy educating others, this role is perfect for you.

Benefits

Medical, Dental and Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Paid Parental Leave

Flexible Spending Accounts

Educational Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Qualifications

• 5-7 years of experience in a clinical or sales role preferred.
• Ability to educate and build rapport with clients.
• Strong technical skills required for product support.

Responsibilities

• Provide technical support and training for endodontic products.
• On-board new customers and drive product utilization.
• Conduct presentations and demonstrations for clients.

Skills

Clinical knowledge of endodontic procedures

Technical training skills

Sales experience in patient care

Strong communication skills

Problem-solving skills

Education

Bachelor's Degree in related discipline

Master's Degree or equivalent

Tools

Microsoft Office Suite

Salesforce.com

Job description

Clinical Specialist - West page is loaded

Clinical Specialist - West

Apply remote type Field locations California - Remote time type Full time posted on Posted 30+ Days Ago job requisition id R129026

Don’t just work somewhere, join Brasseler and be a valued team member of a world-class health care organization!

Our Culture:
Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge.

Our Philosophy:

Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA’s strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA.

JOB OVERVIEW:

This position is responsible for technical and clinical support of capital equipment set up and maintenance for customers who specialize in Endodontics. The team member will be an integral part of on-boarding new customers and driving consumable sales and utilization in the applicable geography.

KEY RESPONSIBILITIES:

• Account on-boarding –

  • Serves as primary resource for technical/clinical support in the areas of technical training, procedure coverage, troubleshooting and in-service education for company products.

  • Work hands on with the customer for the first 10 cases per the Onboarding Playbook.

  • Demonstrate initiative and sees oneself as an extension of the Practice.

  • Attend clinical procedures in the operatories of accounts as needed to assure customer and patient success with Endodontics products after customer completes the Onboarding Playbook.

  • Support sales funnel with execution of the program as needed with capital sales rep.

• Increase Utilization

  • Calling directly on dentists, staff and affiliated stakeholders using training and in-servicing sessions to improve procedure knowledge, and to help identify appropriate patients.

  • Attends clinical procedures in the operatories of accounts to assure customer and patient success with Endodontics products.

• Sees oneself as an educator vs a checklist owner. Educates customers and affiliated stakeholders on the merits and proper clinical usage of company products by delivering presentations and demonstrations using a wide variety of formats and platforms (e.g., typodont models, slides, manuals) to keep all customers abreast of the latest product, therapy and technology developments and current items of interest in the industry.

• Stays abreast of relevant clinical and library research and participates in case reviews, procedure observation and clinical discussions with dentists, office staff and affiliated stakeholders.

• Stays compliant with completion of all critical training workbooks.

• Develops relationships with dental office personnel (e.g. through casual conversations, meetings, participation in conferences) to make new contacts within dental offices and to identify key decision makers to facilitate future sales. Also, be able to marshal the Endodontics resources to bear for the account.

• Respond to client inquiries concerning systems operation and diagnose system hardware, software and operator problems. Partner with internal technical support and service team members to ensure resolution.

• Drive and support customer referral events and practice marketing needs (i.e. Lunch and Learns, Open Houses, Referral events, Practice Marketing).

• Drive and support Professional Education activities for existing customers and event support when needed.

• Respond to client inquiries concerning product or procedure complaints.

• Able to install any newly sold system.

• Records/gathers HIPAA-compliant quantified data on specific system and procedure related protocols required by marketing, R&D and/or clinical/regulatory.

• Administrative and Other

  • Participate in various meetings, both by telephone and in person. This would include team or departmental conference calls, training, and team meetings.

  • Administrative tasks to include timely reporting and data entry.

  • Maintain a professional image.

  • Foster collaboration between the company and customers.

  • Maintain compliance with Quality System procedures and company policies.

  • Maintain disciplined record on account activity.

  • Perform related duties as assigned by supervisor.

SPECIFIC KNOWLEDGE & SKILLS:

• Will be required to maintain advanced clinical knowledge of endodontic disease states, procedures, technology, and the business landscape.

• Ability to build rapport, establish trust and assist clinician and their staff to change.

• Strong computer/technical skills (e.g Microsoft Office Suite and Salesforce.com).

GENERAL SKILLS & COMPETENCIES:

• Strong understanding of industry practices.

• High proficiency with tools, systems, and procedures.

• Good planning/organizational skills and techniques.

• Good decision making, analysis and problem solving skills with ability to multi-task.

• Strong verbal and written communication skills.

• Good presentation and public speaking skills.

• Good interpersonal skills.

• Good conflict resolution skills and ability to deliver difficult messages.

• Ability to build partnerships at all levels within the company, begin to build partnerships externally.

• Resolve complex issues in effective ways.

MINIMUM WORK EXPERIENCE:

Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience including 3 years of sales experience in a patient care environment preferred.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. May hold one or more industry certifications; professional certification may be required to advance.

TRAVEL / PHYSICAL DEMANDS:

Travel 60%. Office environment. No special physical demands required.

COMPENSATION:

The posted range for this position is $73,432 to $114,737 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. This position is eligible for a commission not reflected in the posted range.

BENEFITS:

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

*Benefits may vary by location or status.

Henry Schein is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

About Us

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners.

Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.

No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

Work From Home: Work is performed directly from the TSM's home office.

Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.

Onsite: Work is performed exclusively at a company facility.

Field: Position requires traveling to different locations within a specific geographic territory, as assigned.