Clinical Specialist I, CPT - West Austin, TX

Abbott; Austin (TX); Remote; USD 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a Clinical Specialist I to join its innovative team. This role involves providing essential technical and clinical expertise to support sales processes and enhance customer engagement. You'll work closely with Territory Managers to build trust and foster strong relationships with clients while ensuring compliance with regulatory standards. The position offers a dynamic environment where you can contribute to meaningful healthcare solutions, with opportunities for career development and growth. If you're passionate about making a difference in patients' lives, this role is perfect for you.

Benefits

Free medical coverage

Retirement savings plan

Tuition reimbursement

Career development opportunities

Qualifications

• 1-2 years’ experience with clinical patient interaction preferred.
• Ability to communicate and educate on clinical data.

Responsibilities

• Provide technical and clinical support to Territory Managers.
• Assist in after-hours call support and activities.
• Conduct educational services and engage with clients.

Skills

Clinical Skills

Communication Skills

Organizational Skills

Time Management

Customer Engagement

Education

Associates Degree

Bachelor's Degree

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Clinical Specialist I

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that’s recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Neuromodulation

Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

The Opportunity

Our team is actively recruiting for a Clinical Specialist I. As a member of the clinical support team, you will be responsible for providing technical clinical expertise and support of the sales process to colleagues, current customers and/or potential customers. You will work under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort, and expertise with all Abbott Chronic Pain Therapies among physicians, support staff and customers within your assigned geography. Your work involves a high degree of independence, exercising judgment in planning, organizing, and performing tasks. You will continually seek to improve territory efficiency.

What You’ll Work On

• Provide technical, clinical, and programming assistance, primarily supporting 1-2 Territory Managers.
• Assist Territory Managers in after-hours call support and activities.
• Build trust and strong rapport with accounts and customers.
• Proficiently support complex programming and cases.
• Work seamlessly with Territory Managers to increase selling time.
• Foster high-trust relationships with customers and team members.
• Conduct PCP work and educational services as directed.
• Engage with clients and potential clients about products, addressing questions and concerns.
• Provide medical professionals with sales support, training, and technical troubleshooting.
• Maintain in-depth knowledge of accounts, including competitor activity.
• Develop sales strategies for capital equipment opportunities.
• Monitor product information, competitor activity, and market trends.
• Provide feedback on device use and directions for use.
• Attend trade shows and conferences to showcase products and discuss developments.
• Identify customer training needs to increase product usage and understanding.
• Comply with FDA and other regulatory requirements, company policies, and procedures.
• Support sales, training, and guidance to customers.
• Maintain positive communication and collaboration with all stakeholders.
• Perform other related duties as assigned.
• Travel up to 25% within and outside the region.

Required Qualifications

• Associates Degree or technical certification; Bachelor’s Degree preferred.
• 1-2 years’ experience, preferably with clinical patient interaction.
• Ability to communicate, understand, and educate on clinical data related to Chronic Pain Therapies.
• Strong clinical skills.
• Excellent organizational and time management skills.
• Effective communication skills at multiple organizational levels and large groups.
• Ability to build strong internal and external relationships.
• Adaptability to unpredictable schedules and short-notice changes.
• Experience managing multiple deadlines and tasks.
• Strong sense of urgency.
• Ability to work in a highly matrixed and diverse environment.
• Teamwork and individual contributor skills in a fast-paced setting.
• Ability to engage customers in sales conversations as directed.

Preferred Qualifications

• Experience with healthcare-related patient interaction (Physical Therapy, medical sales, RN, LPN).
• Experience in a cross-division or enterprise environment.
• 1-3 years’ experience with Abbott or similar implantable medical devices, especially in spinal cord stimulation (SCS).

Learn more about our health and wellness benefits at www.abbottbenefits.com.

Follow your career aspirations with Abbott for diverse opportunities. Abbott is an Equal Opportunity Employer committed to diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott.

The base pay for this position is: $60,000.00 – $120,000.00

In specific locations, pay may vary from the posted range.

Job Details

Job Family: Support Services

Division: NM Neuromodulation

Location: United States of America : Remote

Additional Locations:

Work Shift: Standard

Travel: Yes, 25%

Medical Surveillance: Not Applicable

Significant Work Activities: Continuous standing and walking, driving, operating equipment.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. See EEO law links for details.