Clinical Site Leader

Integrated Behavioral Care, LLC; Andover (MA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health, dental, and vision

401K with company contribution

Malpractice insurance

4 weeks PTO + holidays

In-house continuing education

Excellent EHR/practice management

Job summary

Integrated Behavioral Care, LLC is seeking a Clinical Site Leader for its Andover, Massachusetts location. This role combines direct clinical practice with site leadership, overseeing clinical quality, provider productivity, documentation, staff development, and client experience.

Reporting to senior clinical leadership, the role ensures alignment with IBC standards, performance expectations, and organizational goals while guiding a high-performing clinical team.

Qualifications

• Master’s or doctoral degree in psychology, social work, counseling, or another appropriate behavioral health discipline.
• Active Massachusetts clinical license in good standing.
• Significant clinical experience in an outpatient behavioral health setting.
• Strong clinical judgment and ability to provide consultation on complex cases.
• Demonstrated leadership, supervisory, or team-development experience.
• Strong communication, organizational, and interpersonal skills.
• Ability to balance clinical responsibilities with leadership and operational priorities.
• Ability to review performance data and translate findings into action.
• Strong working knowledge of electronic health record systems.
• Experience with Athenahealth preferred.

Responsibilities

• Serve as the primary point of leadership and support for site clinicians
• Establish clear expectations for productivity, documentation, professionalism, and clinical performance
• Monitor provider performance and address concerns proactively
• Provide regular feedback, coaching, mentorship, and clinical consultation
• Support performance reviews and professional development planning
• Help clinicians build and maintain appropriate caseloads
• Partner with senior leadership when formal performance intervention is needed
• Promote a positive culture of accountability, teamwork, professional growth, and mutual support
• Ensure adherence to IBC clinical, documentation, billing, and operational standards
• Conduct regular chart audits and documentation reviews
• Monitor documentation for accuracy, completeness, clinical appropriateness, and timeliness
• Ensure timely submission of services and required billing documentation
• Support clinical risk management and respond to clinical concerns or escalations
• Reinforce IBC policies, procedures, and professional standards
• Support clinician recruitment, onboarding, and orientation
• Provide focused training and mentorship for new clinicians
• Reinforce IBC expectations for workflow, documentation, productivity, and caseload development
• Identify ongoing training and professional development needs
• Address client concerns, escalations, transfers, and complex care needs
• Support appropriate client-provider matching and internal referrals
• Promote continuity of care, responsiveness, and a high-quality client experience
• Oversee daily clinical and operational workflow
• Maintain a professional, welcoming, and well-functioning site environment
• Monitor space utilization, scheduling flow, and facility needs
• Coordinate resolution of issues that affect staff effectiveness or client experience
• Partner with the Senior Clinical Director, Director of Operations, Executive Director, and other IBC leaders
• Communicate site needs, performance trends, and operational concerns
• Implement organizational priorities and support consistency across IBC locations
• Contribute to process improvement, organizational growth, and community/referral relationships

Skills

Leadership

Clinical supervision

Communication

Organizational skills

Data-driven decisions

Education

Master’s or Doctoral degree in psychology, social work, counseling, or related behavioral health discipline

Massachusetts clinical license

Tools

Athenahealth

Job description

The Clinical Site Leader provides clinical and operational leadership for Integrated Behavioral Care’s Andover, Massachusetts location. This is a site leadership position that combines direct clinical practice with responsibility for the performance, development, and day-to-day effectiveness of the Andover clinical team.

The Clinical Site Leader serves as the primary leader for clinicians at the Andover site and is accountable for clinical quality, provider productivity, documentation standards, staff development, client experience, workflow efficiency, and overall site operations.

Working in close partnership with the Senior Clinical Director, Director of Operations, Executive Director, and other members of IBC leadership, the Clinical Site Leader ensures that the Andover location operates consistently with IBC’s clinical standards, performance expectations, and organizational goals.

The Clinical Site Leader is both a practicing clinician and the primary leader of the Andover location. The role carries responsibility for the overall performance, culture, and effectiveness of the site. Success is measured not only by the Clinical Site Leader’s individual clinical performance, but by the strength of the team, quality of care, provider performance, operational effectiveness, and overall success of the Andover site.

KEY RESPONSIBILITIES

Team Leadership and Provider Performance

• Serve as the primary point of leadership and support for site clinicians
• Establish clear expectations for productivity, documentation, professionalism, and clinical performance
• Monitor provider performance and address concerns proactively
• Provide regular feedback, coaching, mentorship, and clinical consultation
• Support performance reviews and professional development planning
• Help clinicians build and maintain appropriate caseloads
• Partner with senior leadership when formal performance intervention is needed
• Promote a positive culture of accountability, teamwork, professional growth, and mutual support

Clinical Quality, Documentation, and Compliance

• Ensure adherence to IBC clinical, documentation, billing, and operational standards
• Conduct regular chart audits and documentation reviews
• Monitor documentation for accuracy, completeness, clinical appropriateness, and timeliness
• Ensure timely submission of services and required billing documentation
• Support clinical risk management and respond to clinical concerns or escalations
• Reinforce IBC policies, procedures, and professional standards

Staff Onboarding, Training, and Development

• Support clinician recruitment, onboarding, and orientation
• Provide focused training and mentorship for new clinicians
• Reinforce IBC expectations for workflow, documentation, productivity, and caseload development
• Identify ongoing training and professional development needs

Client Experience and Care Coordination

• Address client concerns, escalations, transfers, and complex care needs
• Support appropriate client-provider matching and internal referrals
• Promote continuity of care, responsiveness, and a high-quality client experience

Site Operations and Facility Oversight

• Oversee daily clinical and operational workflow
• Maintain a professional, welcoming, and well-functioning site environment
• Monitor space utilization, scheduling flow, and facility needs
• Coordinate resolution of issues that affect staff effectiveness or client experience

Organizational Leadership and Collaboration

• Partner with the Senior Clinical Director, Director of Operations, Executive Director, and other IBC leaders
• Communicate site needs, performance trends, and operational concerns
• Implement organizational priorities and support consistency across IBC locations
• Contribute to process improvement, organizational growth, and community/referral relationships

Successful Clinical Site Leaders are visible, engaged, accountable, and proactive. They are expected to:

• Lead by example
• Communicate clearly and directly
• Address performance concerns promptly
• Support clinicians while also maintaining high expectations
• Use data to guide decisions and identify opportunities
• Promote collaboration and team cohesion
• Take ownership of site performance
• Demonstrate sound clinical and operational judgment
• Maintain a strong focus on quality, growth, efficiency, and client experience

Qualifications

• Master’s or doctoral degree in psychology, social work, counseling, or another appropriate behavioral health discipline
• Active Massachusetts clinical license in good standing
• Significant clinical experience in an outpatient behavioral health setting
• Strong clinical judgment and ability to provide consultation on complex cases
• Demonstrated leadership, supervisory, or team-development experience
• Strong communication, organizational, and interpersonal skills
• Ability to balance clinical responsibilities with leadership and operational priorities
• Ability to review performance data and translate findings into action
• Strong working knowledge of electronic health record systems
• Experience with Athenahealth preferred
• Commitment to high standards of clinical care, professionalism, accountability, and teamwork

What We Can Offer:

• Strong starting salary, with opportunities for annual performance bonuses.
• Health, dental, and vision benefits
• 401K with company contribution
• Life insurance, short / long term disability insurance
• In-house continuing education opportunities
• 4 weeks of PTO plus seven holidays
• Malpractice insurance coverage
• Multi-disciplinary practice, with a high degree of care collaboration
• Access to “motivated” patient population
• Strong operations support: administrative, IT, and risk management
• Excellent EHR and practice management system