Clinical Services Manager Endoscopy

Banner Health; Tucson (AZ); On-site; USD 75,000 - 90,000; Full time

Job summary

A leading healthcare provider in Tucson is seeking a Clinical Services Manager for their Endoscopy department. This full-time role involves overseeing clinical operations, managing staff, and ensuring high-quality patient care in a fast-paced environment. The ideal candidate will demonstrate strong leadership and communication skills, with a commitment to patient-centered care. Join a recognized institution that values collaboration and innovation in healthcare.

Qualifications

• 1-2 years of experience in clinical operations.
• Strong knowledge of clinical care.

Responsibilities

• Oversee clinical operations and staff management.
• Ensure quality patient care and resource allocation.
• Facilitate interdisciplinary patient care planning.

Skills

Leadership

Communication

Problem Solving

Education

Associate’s degree in nursing

Bachelor’s degree preferred

Job description

Primary City/State:

Tucson, Arizona

Department Name:

Endoscopy-Hosp

Work Shift:

Day

Job Category:

Clinical Care

Banner Health is proud to have earned the Great Place To Work Certification, a recognition based on direct feedback from our team members and a thorough, independent evaluation. This certification underscores our dedication to fostering a culture built on trust, collaboration and pride - an environment where team members feel valued, supported and inspired every day.

The Endoscopy lab at Banner University Medical Center Tucson is a fast paced unit with a high volume of patients seen each day. We do a wide variety of procedures in our department ranging from diagnostic colonoscopies to advanced endoscopic procedures utilizing up to date and advanced technologies.

As the Clinical Services Manager overseeing the Endoscopy team you will bring your leadership experience and passion for health care to our Endoscopy department! You will have the opportunity to build relationships with leaders and staff (a mix of schedulers and technicians) with the goal of making an impact on our patients at such an important time in their lives.You will be a leader that embraces change and can be an active and engaged change agent; dedicated to the needs of our patients and families. Steadfast to safe, kind, effective, efficient, evidenced-based and high quality clinical care, outcome focused and solution oriented.

This is a Full Time Day Shift opportunity. Mon-Fri 0730-1700 (flexible hours).

Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The academic medical center has earned Magnet Recognition becoming the only hospital in southern Arizona to meet the rigorous standards of the American Nurses Credentialing Center’s Magnet Recognition Program for nursing excellence. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.

POSITION SUMMARY
This position provides supervision and support of clinical operations, staff, and patients. Manages finances and personnel to ensure appropriate allocation of resources in providing quality patient care.

CORE FUNCTIONS
1. Provides and facilitates patient centered care and patient flow and serves as a resource to employees for clinical and managerial support. Promotes and participates in interdisciplinary patient care planning and education. Assesses appropriate level of care for patient population. Elevates utilization or care plan issues to leadership as appropriate.

2. Ensures effective use of resources, equipment and supplies. Identifies and adjusts staffing levels needed to meet changing workload projections and provide safe, quality patient care. Ensures smooth and efficient patient care management.

3. Assists with the development of budgets and ensures that targets are met.

4. Serves as a resource to patients, families, physicians, and staff by interpreting policies and facilitating care. Provides departmental leadership by demonstrating effective communication skills, problem solving, and proactive conflict resolution to internal and external customers in situations.

5. Hires, leads, mentors, develops, and evaluates staff in a manner that promotes engagement, productivity, and ensures competencies. Mentors staff to increase clinical skills, critical thinking, problem solving skills and promote retention. Conducts individual and team goal setting, performance planning and evaluation.

6. Supports change and participates in the development, interpretation, implementation and evaluation of process improvement and quality management activities. Works with staff to make necessary changes.

7. This position facilitates smooth coordination of care to ensure patient care needs are met while maintaining quality standards in a financially responsible manner. Performs work with minimal supervision. Assures efficient operations to meet customer needs. Internal customers include physicians, staff, and management. External customers include patients, families, and surrounding community.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
Clinical staff
MATRIX OR INDIRECT REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
Assigned full authority for employment actions including selection, training, coaching, and performance reviews.

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)
Requires extensive sitting with periodic standing and walking.
May be required to lift up to 20 pounds.
Requires significant use of personal computer, phone and general office equipment.
Needs adequate visual acuity, ability to grasp and handle objects.
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
May require off-site travel
May require use of standard precautions due to potential threat of exposure to blood and bodily fluids.

MINIMUM QUALIFICATIONS
Must possess a strong knowledge and understanding of clinical care as normally obtained through the completion of an associate’s degree in nursing, health care or related field.

May require clinical licensure applicable to area of practice.

Must possess a strong knowledge of clinical operations as normally demonstrated through 1-2 years of experience with relevant to patient population. Must have the ability to develop and maintain working relationships with physicians, staff, patients, and families. Knowledge of the requirements of applicable regulatory and accreditation agencies Excellent human relations and communication skills. May require possession of a valid driver’s license and be eligible for coverage under the company auto insurance policy. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

PREFERRED QUALIFICATIONS
Bachelor’s degree preferred. Management or supervisory experience preferred. Surgery Centers - Possess a strong knowledge and understanding of nursing and healthcare as normally obtained through the completion of a bachelor's degree in nursing (BSN).

Additional related education and/or experience preferred.

DATE APPROVED 01/05/2025

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