Client Services Manager

Cielo, Inc.; Wauwatosa (WI); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a leading global company as a Client Services Manager, where you'll lead a team of recruiters to exceed client expectations in talent acquisition. This remote role requires strong leadership and communication skills, along with a background in HR or talent acquisition. You'll be instrumental in developing metrics, managing performance, and driving continuous improvement while fostering a motivating environment for your team.

Qualifications

• Proven results in talent acquisition or HR leadership roles.
• Experience coaching or managing teams.

Responsibilities

• Lead and develop a high-performing recruiting team.
• Manage performance reviews and foster an inclusive environment.
• Build strong relationships with client stakeholders.

Skills

Leadership

Coaching

Communication

Education

Bachelor’s degree in business, management, HR, or related field

Tools

Microsoft Office

Workday

Job description

Company Description

Are you ready to accelerate your career? Join Cielo as a Client Services Manager! A career at Cielo offers the opportunity to work with industry-leading professionals and to take ownership of your success.

Cielo is a global leader in strategic Recruitment Process Outsourcing (RPO), recognized for innovative solutions that deliver business impact, including awards like the HRO Today RPO Baker’s Dozen, Everest Group Peak Matrix Leader, and NelsonHall Industry Leader.

We are an equal opportunity employer committed to diversity and inclusion. Applicants requiring accommodations can contact Cielo Talent Acquisition at [e-mail].

Job Description

The Client Services Manager (CSM) leads a team of recruiters to deliver exceptional service to clients, building trust and strong relationships to meet talent acquisition goals.

Work Location: United States

Work Arrangement: Remote

Work Schedule: 8am-5pm/9am-6pm Central

Specific Requirements: Experience in a results-oriented TA leadership role, coaching peers or managing teams; knowledge of the Life Science sector is preferred.

Language Requirements: English

Responsibilities

• Lead and develop a high-performing recruiting team, exceeding client expectations.
• Set and evaluate performance standards, providing feedback and coaching.
• Establish effective communication channels with team members.
• Manage performance reviews and foster an inclusive, motivating environment.
• Build strong relationships with client stakeholders and internal teams.
• Develop recruiting metrics and analytics to inform decisions.
• Collaborate with recruiters and clients to meet hiring goals.
• Manage programs and campaigns to build candidate pipelines.
• Implement strategic hiring initiatives using innovative technologies.
• Participate in client meetings, sharing insights and addressing service gaps.
• Support client recruitment needs and optimize resource utilization.
• Drive continuous process improvement and standardization.
• Contribute to organizational initiatives and best practice sharing.

Supervisory Responsibilities

Lead and support a team of Recruiters, conducting performance reviews and fostering professional growth.

Qualifications

Experience:

• Proven results in talent acquisition or HR leadership roles.
• Experience coaching or managing teams.

Exposure:

• Knowledge of recruitment technologies, ATS, and social media tools.
• Proficiency in Microsoft Office and Workday.

Education:

• Bachelor’s degree in business, management, HR, or related field preferred.