Clinical Services Manager

Lawrence Hall; Chicago (IL); On-site; USD 60,000 - 73,000; Full time

Job summary

Lawrence Hall is seeking a Clinical Services Manager - Campus to lead, supervise, and provide clinical direction for the Child & Family Treatment Center. The role emphasizes trauma-informed care, youth-centered planning, and collaboration across multidisciplinary teams to improve youth outcomes.

Responsibilities include coordinating clinical services, supervising staff, engaging with families, Court and DCFS processes, and ensuring compliance with regulatory standards.

Qualifications

• Must be 25 years of age.
• Master's degree in social work (or related field) with at least five years of post-degree experience.
• Minimum of two years of supervisory experience.
• Licensed Sex Offender Treatment Provider with Illinois SOTP license (or pursuing).
• Knowledge of childhood trauma and youth development.
• Valid Illinois Driver's license and personal vehicle.
• No history of child abuse or neglect; able to pass background and drug screen.

Responsibilities

• Provide leadership, supervision, coaching, and performance management to LMS and clinical staff.
• Ensure fidelity to trauma-informed care, CARE Model, and evidence-based interventions.
• Oversee clinical services from intake through discharge with individualized treatment planning.
• Provide leadership and consultation to multidisciplinary teams and meetings (CFTMs, court, utilization reviews).
• Oversee case management, permanency planning, discharge planning, aftercare, and continuity of care.
• Develop, coordinate, and deliver trauma-informed training and staff development.

Education

Master's degree in social work

Post-degree experience 5+ years

Job description

ESSENTIAL FUNCTIONS:

Reports directly to the Vice President of Residential and provides leadership, supervision, and clinical direction to the Licensed Milieu Supervisors (LMS) within the Child & Family Treatment Center (CFTC).

The primary purpose of this position is to leverage clinical expertise to identify gaps in services and develop partnerships with internal and external providers that enhance treatment and improve outcomes for youth. With leadership approval, the Clinical Manager is responsible for establishing collaborative relationships, facilitating contracts, memorandums of understanding (MOUs), or service agreements as needed, and integrating new clinical or supportive services into the residential program.

The Clinical Manager provides program-wide clinical leadership by fostering collaboration across multidisciplinary teams, ensuring treatment planning remains youth-centered, trauma-informed, and aligned with agency standards. This position oversees the implementation and coordination of clinical initiatives, supports the development of effective service delivery models, and promotes consistency across residential programming.

In addition, the Clinical Manager serves as a clinical resource to the program by participating in staffings, court hearings, Child and Family Team Meetings (CFTMs), and other youth-related meetings when additional clinical support is needed or when a Licensed Milieu Supervisor is unavailable or during an extended vacancy. The position also provides coverage for vacant LMS positions to ensure continuity of clinical oversight, support to Core Teams, and uninterrupted guidance to residential staff.

Lawrence Hall fosters a culture built upon four core values: Respect, Empowerment, Safety, and Teamwork. These values are deeply embedded within our organization's philosophy of trauma-informed care and directly influence every position. This position must be able to effectively use both verbal and physical intervention skills with individuals six (6) through twenty-one (21) years of age. Physical intervention skills require the ability to kneel and return to standing without assistance

JOB RESPONSIBILITIES:

• Other duties as assigned
• Provide leadership, supervision, coaching, and performance management to Licensed Milieu Supervisors (LMS), promoting professional growth, accountability, and high-quality clinical practice.
• Ensure fidelity to the CARE Model, trauma-informed care principles, and evidence-based treatment interventions throughout residential programming.
• Oversee the delivery of clinical services from intake through discharge, ensuring individualized treatment planning, continuity of care, permanency planning, crisis response, family engagement, and timely transition to the least restrictive appropriate level of care.
• Provide clinical leadership and consultation to multidisciplinary teams, facilitating Core Teams, Child and Family Team Meetings (CFTMs), clinical staffings, court participation, utilization reviews, and other meetings as needed.
• Provide leadership and oversight of case management and case planning functions, including permanency planning, family and natural support engagement, court and DCFS-related planning, discharge planning, aftercare, and continuity of care.

Clinical Services Manager- Campus

Job Description pg. 1

• Provide leadership and consultation regarding milieu management to ensure the residential environment supports treatment goals, trauma-informed care, behavioral stabilization, youth safety, structured programming, and consistent implementation of individualized interventions.
• Partner with residential leadership and Core Teams to identify and address milieu trends, behavioral patterns, case planning barriers, supervision needs, and other factors impacting treatment progress, permanency, or successful transition to a less restrictive level of care.
• Provide coverage for vacant LMS positions to ensure continuity of clinical oversight, supervision, documentation review, and treatment planning.
• Identify service gaps and develop collaborative partnerships with internal and external providers to expand clinical services, coordinate contracts, MOUs, or service agreements, and integrate services into residential programming.
• Foster collaborative relationships with youth, families, DCFS, Managed Care Organizations, schools, hospitals, legal representatives, probation, community providers, and other stakeholders to promote coordinated, youth-centered care.
• Ensure compliance with all applicable DCFS, Medicaid, COA, Rule 390, Rule 325, Performance-Based Contract requirements, agency policies, documentation standards, and regulatory expectations.
• Review, approve, and monitor clinical documentation, assessments, treatment plans, discharge plans, and permanent records to ensure quality, timeliness, and regulatory compliance.
• Utilize data, outcome measures, audits, monitor tools, PQI, and Quality Improvement initiatives to evaluate program performance, identify trends, and implement continuous quality improvement strategies.
• Monitor program operations, staffing patterns, work schedules, and clinical service delivery to ensure safe, effective, and compliant treatment services.
• Recruit, interview, onboard, supervise, evaluate, and recommend disciplinary action or termination of staff while fostering a culture of accountability, professionalism, and continuous learning.
• Provide reflective supervision, facilitate regular staff meetings, support conflict resolution, and promote employee well-being through recognition of secondary traumatic stress and resilience-building practices.
• Develop, coordinate, and deliver training related to trauma-informed care, clinical practice, regulatory requirements, and program needs while ensuring required staff training compliance.
• Promote a trauma-informed culture by integrating the principles of Safety, Self-Regulation, Supportive Relationships, Strengths, and Self-Care into supervision, treatment planning, staff development, and daily operations.
• Maintain confidentiality and demonstrate cultural humility, professionalism, and effective communication while fostering an environment of dignity, respect, healing, and recovery.
• Participate in agency committees, strategic planning, accreditation activities, policy development, and other organizational initiatives supporting the mission and vision of Lawrence Hall.
• Participate in the agency's after-hours on-call rotation and perform other duties as assigned by the Vice President of Residential to support the operational and clinical needs of the Child & Family Treatment Center.

Clinical Services Manager- Campus

Job Description pg. 2

QUALIFICATIONS:

• Must be 25 years of age
• Master's degree in social work (or a related field) with at least five (5) years of post-degree experience
• Minimum of two (2) years of supervisory experience, preferably supervising clinical, case management, residential, or multidisciplinary staff.
• The ideal candidate should be a Licensed Sex Offender Treatment Provider with experience working with a juvenile population. All applicants must be fully licensed in Illinois as LCPC, LCSW, LMFT, or psychologist in addition to their SOTP license. Individuals currently pursuing SOTP licensure or experienced clinicians interested in being supervised toward this area of expertise are acceptable
• Knowledge of childhood trauma and prior experience working in settings with youth and families that have been exposed to trauma or experiencing traumatic stress preferred
• Knowledge of youth development, adolescent issues, positive youth development/strength-based approach preferred
• Personal vehicle or access to vehicle and proof of insurance
• Valid Illinois Driver's license
• No history of child abuse or neglect
• Ability to pass background and drug screen

SCHEDULE:

• Standard business hours with on‑call flexibility for weekends/after‑hours (24/7 facility). Must attend periodic mandatory agency events outside core hours; flexible scheduling available upon supervisor approval.

COMPENSATION:

• Compensation is determined by using a consistent base salary for each individual position. For this position, a Master's degree candidate starts at $66,500. Offer increases dependent on education, certification/licensure, and years of experience.

This position meets the FLSA requirements for Exempt.

Job descriptions are not intended, and should not be construed to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Equal Opportunity Employer M/F/D/V