Clinical Services Coordinator

PHI Health, LLC; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

PHI, Inc. in Phoenix, AZ is seeking a Coordinator, Clinical Services to support billing services through clinical documentation in the Golden Hour system. The role acts as a resource for clinical documentation questions and educates staff on proper charting.

You will collect and analyze data and may assist the Communications Department as needed. The position reports to the Manager Clinical Services and Liaison to Patient Financial Services, supporting efficiency and compliance across

Qualifications

• RN or Paramedic with 3–5 years current air medical flight experience.
• Knowledgeable of the Golden Hour Data System and charting requirements.
• Detail-oriented with ability to accurately collect, analyze and report data.
• Proficient in group educational presentations and able to clearly communicate.

Responsibilities

• Assist with PFS review table and actions to obtain additional documentation.
• Educate staff on proper documentation within the Golden Hour chart.
• Assist with clinical data collection, data analysis, and QA/QI reporting.
• Support Communication Center with clinical guidance on transport questions.
• Assist Manager Clinical Services with Risk Management and Compliance activities.
• Ensure Safety Management System practices are applied by PHI AMG staff.
• Support PHI’s Destination Zero initiative.
• Perform other duties as assigned.

Skills

MS Office

Excel

Data analysis

Communication

Education/presentations

Detail-oriented

Education

RN license

Paramedic license

Bachelor's degree preferred

Tools

Golden Hour Data System

Electronic charting systems

Job description

Job Summary

Coordinator, Clinical Services will serve as a clinical resource in support of billing services related to clinical documentation in Golden Hour system, assisting Patient Financial Services (PFS) by serving as a resource for clinical documentation questions, interacting with clinical and management personnel to facilitate addendums and additional supporting documentation. This position will also be involved in education of appropriate documentation within Electronic Clinical Chart Program for new and existing employees. This position will assist with data collection and analysis and will function as a clinical resource for Communications Department if needed. This position will report to the Manager Clinical Services, Liaison to Patient Financial Services.

Responsibilities

• Assist with PFS review table and subsequent actions required to facilitate gaining additional documentation and/or documents in order to process the patient’s bill expeditiously and compliantly.
• Assist with education of new/current and contract employees related to proper documentation within the Golden Hour chart.
• Assist with clinical data collection, data analysis, and reporting QA/QI findings.
• Assist Communication Center with clinical support on transport questions as needed.
• Assist Manager Clinical Services with activities related to Risk Management and Compliance.
• Accountable for ensuring corporate Safety Management System activities are being effectively applied by staff personnel within PHI AMG.
• Promote PHI’s Destination Zero initiative.
• Perform any other duties as assigned.

Qualifications

• RN or Paramedic with 3-5 years current air medical flight experience.
• Knowledgeable of the Golden Hour Data System and charting requirements.
• Detail-oriented with ability to accurately collect, analyze and report data.
• Proficient in group educational presentations and able to clearly communicate.
• Proficient with computers and MS Office, Excel database.
• Prefer advanced degree.
• Position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.

Schedule / Location

5&2 Phoenix, AZ

Compensation and Benefits

We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested.

Equal Employment Opportunity Statement

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.