Clinical Services Coordinator

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 65,000 - 72,000; Full time

Job summary

University of North Carolina at Chapel Hill seeks a Clinical Services Coordinator to provide programmatic, operational, and supervisory oversight for designated clinical support services within the UNC Adams School of Dentistry. The role includes coordinating patient records, compliance support, interpreter services, and dental operations.

The position reports to Clinical Operations leadership, ensures effective service delivery, and requires a Bachelor’s degree with at least one year of related

Qualifications

• Experience coordinating clinical, healthcare, or other complex operational programs and processes.
• Supervisory or leadership experience, including establishing work priorities, coordinating staff activities, monitoring performance.
• Experience interpreting and applying policies, procedures, regulatory requirements, or compliance standards within a clinical, healthcare, higher education, or similarly regulated environment.
• Demonstrated ability to communicate effectively and collaborate with employees, supervisors, leadership, faculty, and other stakeholders to resolve complex or non‑routine operational issues.

Responsibilities

• Provide programmatic, operational, and supervisory oversight for designated clinical support services.
• Coordinate and administer components such as patient records, clinical compliance support, interpreter services, dental assistant operations, and waterline monitoring.
• Supervise the Clinical Services Team and align activities with Clinical Operations leadership.
• Monitor and improve workflow effectiveness, address escalated issues, and ensure compliance with university and clinical requirements.

Skills

Clinical operations coordination

Supervisory experience

Policy interpretation

Communication & collaboration

Education

Bachelor's degree

Job description

Posting Information

• Department: ASOD Clinical Operations-431500
• Career Area: Other
• Is this an internal only recruitment?: No
• Posting Open Date: 09/02/2026
• Application Deadline: 09/08/2026
• Position Type: Permanent Staff (SHRA)
• Position Title: University Program Specialist - Journey
• Salary Grade Equivalent: NC12 / GN11
• Working Title: Clinical Services Coordinator
• Position Number: 20078480
• Vacancy ID: P021348
• Full-time/Part-time Permanent/Time-Limited: Full-Time Permanent
• Hours per week: 40
• Work Schedule: Monday - Friday; 8am - 5pm
• Work Location: CHAPEL HILL, NC
• Position Location: North Carolina, US
• Hiring Range: $64,900 - $71,700
• Pay Band Information: To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
• Notice to Applicants: This position is not eligible for H-1B sponsorship.

Position Summary Information

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.

The primary purpose of the Clinical Services Coordinator position is to provide programmatic, operational, and supervisory oversight for designated clinical support services within the UNC Adams School of Dentistry. The position is responsible for coordinating and administering multiple components of Clinical Operations, including patient records, clinical compliance support, interpreter services, dental assistant operations, dental unit waterline monitoring and testing, clinical incident response, and operational support for after‑hours student clinical activities.

The position provides direct supervision to the Clinical Services Team, establishing work priorities, coordinating activities across functional areas, monitoring operational effectiveness, addressing escalated issues, and supporting employee performance and accountability. The position works collaboratively with Clinical Operations leadership, supervisors, faculty, staff, and other School partners to ensure clinical support services are coordinated effectively and operate in accordance with established University, School, and clinical requirements.

The position exercises independent judgment and delegated authority in the administration of assigned clinical operations and processes, including evaluating operational and compliance‑related issues, determining appropriate courses of action within established authority, coordinating responses to clinical incidents, monitoring waterline testing and compliance activities, and making operational decisions necessary to address identified concerns. This includes authority to restrict use of individual chairs or operatories when waterline concerns warrant action and to coordinate appropriate operational responses. Matters requiring broader clinical, organizational, personnel, or policy authority are escalated to Clinical Operations leadership.

The position also assesses clinical support workflows and operational needs, identifies gaps or recurring issues, and recommends and implements approved changes to procedures, workflows, work assignments, and operational practices to improve effectiveness, compliance, and continuity of clinical operations. The position serves as a resource regarding assigned Clinical Operations processes and facilitates communication and coordination among the functional areas under its oversight.

Minimum Education and Experience Requirements: Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

• Experience coordinating clinical, healthcare, or other complex operational programs and processes, including responsibility for monitoring workflow effectiveness and resolving operational issues.
• Supervisory or leadership experience, including establishing work priorities, coordinating staff activities, monitoring performance, and supporting employee accountability.
• Experience interpreting and applying policies, procedures, regulatory requirements, or compliance standards within a clinical, healthcare, higher education, or similarly regulated environment.
• Demonstrated ability to assess operational needs, identify workflow or process gaps, and recommend or implement improvements to procedures, workflows, and service delivery.
• Demonstrated ability to communicate effectively and collaborate with employees, supervisors, leadership, faculty, and other stakeholders to resolve complex or non‑routine operational issues.

Campus Security Authority Responsibilities: This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position/Schedule Requirements: Exposure to Bloodborne Pathogens, On‑call occasionally, Overtime occasionally.

Quick Link: https://unc.peopleadmin.com/postings/324898

Contact Information

Office of Human Resources Contact Information: If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843‑2300 or send an email to [e-mail]. Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.