Clinical Service Representative II - Plastic Surgery

Washington University in St. Louis; Missouri; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation days

Holidays

Health insurance

Metro U-Pass

Job summary

Washington University in St. Louis is seeking a friendly Medical Office Assistant to greet patients, register information, collect co-pays, and verify insurance details in a busy clinic setting in Missouri.

You will schedule appointments, assist with forms, balance payments, and support staff with daily office duties while ensuring HIPAA compliance and high-quality patient service. This full-time role features a competitive hourly rate and benefits.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support certification required.
• 2 years in a medical office setting or related customer service.
• HIPAA forms and insurance verification familiarity.

Responsibilities

• Greets patients and assists with form completion; verifies insurance and demographic data.
• Collects co-pays and balances receipts; reconciles tickets daily.
• Reviews schedule for new patients and updates as needed.
• Calls patients for appointment reminders and collects insurance/referral documents.
• Prepares and reviews fee tickets; ensures completeness and accuracy.
• Schedules follow-up appointments and tests; assists with chart preparation.
• Assists staff with insurance questions and reminder communications.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Location

CREVE COEUR, MO 63141

Scheduled Hours

40

Position Summary

Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

Job Description

Primary Duties & Responsibilities:

• Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
• Schedules return patient appointments and patient testing; validates your parking.
• May prepare patients' charts for daily appointments.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending out reminder cards and other related scheduling duties.
• Performs other duties as assigned.

Working Conditions

• Normal office environment.
• Exposure to blood-borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.

Physical Effort

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Occasional lifting (25 lbs. or less).

Equipment

• Office equipment.
• Clinical/diagnostic equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications /Professional Licenses : The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.
• Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
• Work Experience: Medical Office Setting And/Or Related Customer Service ( 2 Years)
• Skills: Not Applicable
• Driver's License: A driver's license is not required for this position.

More About This Job

Required Qualifications: Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

• Education: No additional education unless stated otherwise in the job posting.
• Certifications /Professional Licenses : No additional certification/professional licenses unless stated otherwise in the job posting.
• Work Experience: No additional work experience unless stated otherwise in the job posting.
• Skills: Communication, Computer Literacy, Insurance, Interpersonal Relationships, Medical Terminology

Grade

C06-H

Salary Range

$17.89 - $26.35 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's credentials and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for