Clinical Office Scheduler & Patient Concierge

Washington University in St. Louis; United States; On-site; USD 23,000 - 31,000; Full time

Job summary

Washington University in St. Louis is seeking a clinical office support professional to handle calls, appointments, and patient registration in a busy setting. The role requires collecting demographics and insurance details, and assisting with referrals as needed.

Primary duties include guiding patients, scheduling, and supporting staff during peak periods. A High School Diploma and BLS certification are required within one month of hire.

Qualifications

• High school diploma or equivalent.
• BLS certification within one month of hire date.
• No specific work experience required.

Responsibilities

• Answers telephone calls and routes patient questions to appropriate personnel.
• Schedules, reschedules, cancels and confirms patient appointments.
• Registers new patients and collects demographic and insurance information.
• Assists with obtaining referrals/pre-certifications as needed.
• Provides information packets to patients related to services.
• Assists other clinical support staff during peak times, vacations, or illnesses.

Skills

Communication

Customer Service

Interpersonal Relationships

Medical Terminology

Insurance

Computer Literacy

Education

High School Diploma or Equivalent

Basic Life Support Certification

Job description

Location

ST. LOUIS, MO 63108

Scheduled Hours

40

Position Summary

Provides clinical office support including answering telephone calls, entering demographic and insurance/referral information, and scheduling appointments.

Job Description

Primary Duties & Responsibilities:

• Answers telephone calls and handles patient questions or routes to appropriate personnel.
• Schedules, reschedules, cancels and confirms patient appointments.
• Registers new patients in the system and obtains demographic and insurance information.
• Assists with obtaining referrals/pre-certifications as needed.
• Provides packets of information to patients associated with services which may accompany the appointment.
• Assists other clinical support staff during peak time, vacation/illnesses.

Working Conditions:

Job Location/Working Conditions:

• Normal office environment.

Physical Effort:

• Typically sitting at a desk or table.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications** /Professional Licenses **:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver’s License:

A driver’s license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications** /Professional Licenses **:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Medical Office Setting And/Or Related Customer Service (1 Year)

Skills:

Communication, Computer Literacy, Customer Service, Insurance, Interpersonal Relationships, Medical Terminology

Grade

C04-H

Salary Range

$16.75 - $22.70 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please [e-mail] call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.