Patient Billing/Services Representative II - Orthopedic Surgery

Washington University

Missouri

On-site

USD 25,000 - 36,000

Full time

14 days+

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Washington University in St. Louis seeks a Patient Billing Services Representative II to be the face of our Orthopedic Surgery billing team. You will greet patients, verify insurance, check in/out, and ensure accurate registration in EPIC while delivering compassionate care.

This role requires HIPAA compliance, attention to detail, and teamwork to keep clinics running smoothly. Local travel to cover other Orthopedic locations may be required; strong communication and billing knowledge are

Qualifications

High school diploma or equivalent is required.
3 years experience in billing systems, third-party claims, or medical office setting is preferred.
Basic Life Support certifications may be required per policy.

Responsibilities

Deliver exceptional customer service with a patient-centered attitude.
Check in/check out scheduled patients.
Ensure registration is accurate.
Update and verify patient insurance, referrals and demographic information in EPIC as needed.
Schedule walk-in and same-day appointments.
Collect copayments, DME payments, Self-pay/Pre-pay and Past Due balances.
Ensure good faith estimates are entered for self-pay patients in compliance with the No Surprises Act.
Balance cash drawer and prepare daily deposit.
Complete required HIPAA training.
Maintain familiarity with insurance companies and their requirements.
Collaborate with the Pre-Arrival team to ensure insurance/referral information is obtained and accurate.
Prepare all scheduled appointments for upcoming clinic days.

Skills

Customer Service

Effective Written Communication

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Interpersonal Relationships

Medical Billing and Coding

Medical Insurance Claims

Office Organization

Organizing

Professional Etiquette

Scheduling

Team Collaboration

Education

High school diploma or equivalent

Job description

Location

SAINT LOUIS, MO 63110

Scheduled Hours

Position Summary

The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check-ins and registration are complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed. Works as a team to ensure operations run smoothly in our fast-paced clinics. May require local travel to cover other Orthopedic locations.

Job Description

Primary Duties & Responsibilities:

Deliver exceptional customer service with a positive, patient-centered attitude.
Check in/check out scheduled patients.
Ensure registration is accurate.
Update and verify patient insurance, referrals and demographic information in EPIC as needed.
Schedule walk-in and same-day appointments.
Collect copayments, DME payments, Self-pay/Pre-pay and Past Due balances.
Ensure good faith estimates are entered for self-pay patients in compliance with the No Surprise Billing Act.
Balance cash drawer and prepare daily deposit.
Complete required HIPAA training.
Strictly adhere to HIPAA regulations and all Orthopedic/front desk policies.
Complete all other University and department yearly training.
Maintain familiarity with insurance companies and their requirements.
Collaborate with our Pre-Arrival team to ensure insurance/referral information is obtained and accurate.
"Scrub" or prepare all scheduled appointments for upcoming clinic days.
Acts as patient liaison requesting additional services for patients as needed.
Act as concierge to waiting patients.
Round our waiting rooms to ensure patients are aware of wait times and their needs are met while waiting.
Tidy waiting area etc.
Contribute to a culture of teamwork, accountability, and continuous improvement.
Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions: Normal office environment. Patient care setting.
Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement.
Equipment: Office equipment.

Required Qualifications

Education

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses

Basic Life Support - American Heart Association
Basic Life Support - American Red Cross

Work Experience

Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

More About This Job

Required Qualifications

Basic Life Support certification must be obtained within one month of hire date.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Customer Service
Effective Written Communication
Epic EHR
Financial Information
Insurance
Interpersonal Communication
Interpersonal Relationships
Medical Billing and Coding
Medical Insurance Claims
Office Organization
Organizing
Professional Etiquette
Scheduling
Team Collaboration

Grade C06-H Salary Range

$17.89 - $26.35 / Hourly

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position.
The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and or governmental registry checks.
All offers are contingent upon successful completion of required screening.

Benefits Statement Personal

Up to 22 days of vacation
10 recognized holidays
sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

We offer 4 weeks of caregiver leave to bond with your new child.
Family care resources are also available for your continued childcare needs.
Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Useful Links