Patient Billing/Services Representative II - Orthopedic Surgery

Washington University in St. Louis; United States; On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Accommodation assistance

Job summary

Washington University in St. Louis is seeking a Patient Billing Services Representative II for our Orthopedic Surgery department in Saint Louis, MO.

You will greet patients, verify insurance, manage registrations, schedule visits, and handle payments while ensuring HIPAA compliance. This role supports timely check-ins/check-outs, collaborates with Pre-Arrival, and may require local travel to other Orthopedic locations.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) certification must be obtained within one month of hire date.

Responsibilities

• Deliver exceptional customer service with a patient-centered attitude.
• Check in/out scheduled patients; verify registration, insurance, referrals, and demographics in EPIC as needed.
• Schedule walk-in and same-day appointments.
• Collect copays, DME payments, self-pay/pre-pay, and past-due balances; enter good faith estimates.

Skills

Customer Service

Effective Written Communication

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Interpersonal Relationships

Medical Billing and Coding

Medical Insurance Claims

Office Organization

Organizing

Professional Etiquette

Scheduling

Team Collaboration

Education

High school diploma or equivalent

Job description

Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check-ins and registration are complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed. Works as a team to ensure operations run smoothly in our fast-paced clinics. May require local travel to cover other Orthopedic locations.

Job Description

Primary Duties & Responsibilities:

• Deliver exceptional customer service with a positive, patient-centered attitude.


• Check in/check out scheduled patients. Ensure registration is accurate. Update and verify patient insurance, referrals and demographic information in EPIC as needed.


• Schedule walk-in and same-day appointments.


• Collect copayments, DME payments, Self-pay/Pre-pay and Past Due balances. Ensure good faith estimates are entered for self-pay patients in compliance with the No Surprise Billing Act. Balance cash drawer and prepare daily deposit.


• Complete required HIPAA training. Strictly adhere to HIPAA regulations and all Orthopedic/front desk policies. Complete all other University and department yearly training.


• Maintain familiarity with insurance companies and their requirements. Collaborate with our Pre-Arrival team to ensure insurance/referral information is obtained and accurate.


• "Scrub" or prepare all scheduled appointments for upcoming clinic days.


• Acts as patient liaison requesting additional services for patients as needed.


• Act as concierge to waiting patients. Round our waiting rooms to ensure patients are aware of wait times and their needs are met while waiting. Tidy waiting area etc.


• Contribute to a culture of teamwork, accountability, and continuous improvement.


• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions:

Normal office environment.

Patient care setting.

Physical Effort

• Typically sitting at desk or table.


• Repetitive wrist, hand or finger movement.

Equipment

Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience

Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

More About This Job

Required Qualifications

Basic Life Support certification must be obtained within one month of hire date.

Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education

No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration

Grade

C06-H

Salary Range

$17.89 - $26.35 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

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