Clinical Service Medical Device Manager

Kaiser Permanente; Oregon; On-site; USD 114,400 - 147,950; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading company seeks a Clinical Services Manager to oversee a team handling complex repairs and maintenance of medical instrumentation. The successful candidate will manage team operations, ensure compliance, and develop training while enhancing collaborative frameworks. This role requires strong leadership and technical expertise to ensure optimal service delivery in a healthcare setting.

Qualifications

• Minimum one year managing operational budgets.
• Minimum three years in a leadership role.
• Seven years in medical technology field service required.

Responsibilities

• Manage team to perform corrective repairs and preventive maintenance on medical instrumentation.
• Ensure documentation of maintenance and compliance protocols.
• Oversee ongoing preventative maintenance and repairs of medical equipment.

Skills

Leadership

Team management

Technical guidance

Problem solving

Collaboration

Education

Associates degree or vocational certificate in Electronic Service

Tools

Maintenance management system

Job description

4 days ago Be among the first 25 applicants

This range is provided by Kaiser Permanente. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$114,400.00/yr - $147,950.00/yr

Job Summary:

In addition to the responsibilities listed below, this position is responsible for managing team members to perform complex corrective repairs, preventive maintenance, and acceptance testing on all medical instrumentation; managing team members to ensure medical instrumentation is calibrated at the appropriate interval; and managing team members performing installations of complex medical instrumentation.

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
• Ensures that documentation is adequately maintained by: managing documentation of the teams action (e.g., maintenance, repairs, part replacement) in the centralized maintenance management system to ensure that all documentation protocols are followed, and revising protocols as needed; leading the team to document standards, procedures, and protocols in order to develop instructional manuals; and leading the team to maintain the parts of inventory for medical devices and software.
• Oversees the equipment lifecycle by: leading the team installing, updating, and modifying a variety of medical equipment; monitoring and documenting acceptance checks in accordance with manufacturers specifications independently that may require innovative problem solving and ingenuity; coordinating investigations of medical equipment involved in complex patient and employee accidents and/or incidents, and documenting the findings and ensuring the results are adequately documented; and collaborating with leadership on the purchase of new medical equipment and software, and recommending decommissioning of obsolete or irreparable equipment.
• Oversees ongoing preventative maintenance of medical equipment by: assigning work, tracking progress, and providing feedback for routine inspections and functionality tests of complex medical equipment (e.g., integrated, interoperable) medical devices and software; managing the ongoing preventative maintenance schedule of medical equipment and software (e.g., replacing parts); providing technical guidance to team members responding to requests for maintenance that may require innovative judgment and discretion; and monitoring and documenting the progress of ongoing preventative maintenance activities, problems, and concerns, and ensuring that all tasks are accomplished.
• Oversees the repairs of medical equipment and software by: providing advanced understanding and coordination of to team members troubleshoot and repair medical equipment and software, resolving complex issues and escalating when necessary, ensuring compliance with regulations; providing advanced understanding of medical equipment and software to team members performing complex corrective repairs, or coordinating and dispatching vendors to do so; leading team members to analyze and correct complicated malfunctions on a variety of medical device and software systems; and providing high-level guidance across teams through direct observation and feedback before, during, and after the completion of medical equipment and software repairs.
• Contributes to the appropriate use of outside resources by: leading the team to determine the need for outside resources for repairs and maintenance using advanced judgment; and managing team members requests for outside resources, escalating issues with vendors, and managing relationships with vendor organizations.

Minimum Qualifications:

• Minimum one (1) year of experience managing operational or project budgets.
• Minimum three (3) years of experience in a leadership role with or without direct reports.
• Associates degree or vocational certificate in Electronic Service, or related field AND Minimum seven (7) years of experience in medical technology field service with medical devices and systems or a directly related field OR Minimum eight (8) years experience in technology field service, or a directly related field.

Additional Requirements:

• N/A

Preferred Qualifications:

• Four (4) years of experience in field service of medical instrumentation.
• Professional certification as a Certified Clinical Engineer and/or certification in Biomedical instrumentation (CBET).

Primary Location: Oregon,Clackamas,Regional Supply Center

Scheduled Weekly Hours: 40

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri

Job Schedule: Full-time

Job Type: Standard

Worker Location: Flexible

Employee Status: Regular

Employee Group/Union Affiliation: NUE-NW-01|NUE|Non Union Employee

Job Level: Manager with Direct Reports

Department: Portland Regional Supply Ctr - Biomed Svcs - 1008

Pay Range: $114400 - $147950 / year

Travel: Yes, 5 % of the Time

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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