Clinical Services Manager

iRhythm Technologies, Inc.; San Francisco (CA); On-site; USD 108,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Job summary

A leading company in medical technology is seeking a Manager for Clinical Operations in San Francisco. This role is vital for overseeing cardiac technicians and ensuring quality patient care and operational efficiency. Ideal candidates will have background in healthcare supervision and strong leadership skills.

Qualifications

• Minimum 2 years of supervisory experience, preferably in cardiac monitoring or healthcare.
• Experience in employee development and quality assurance.

Responsibilities

• Oversee day-to-day management of cardiac technician staff.
• Ensure compliance with regulatory standards and quality patient care.
• Monitor staff performance and facilitate employee development.

Skills

Strategic thinking

Problem solving

Communication

Leadership

EKG knowledge

Adaptability

Education

Bachelor's degree in a related field

Tools

MS Office

Job description

1 month ago Be among the first 25 applicants

iRhythm Technologies, Inc. provided pay range

This range is provided by iRhythm Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$108,000.00/yr - $140,000.00/yr

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About This Role:

Manager, Clinical Operations OVERNIGHT shift

The Manager, Clinical Operations is responsible for overseeing the day-to-day management of the cardiac technician staff and ensuring the efficient operation of the Clinical service line at iRhythm. This role encompasses production management, quality assurance, direct staff supervision, staff development, and strategic contributions to the company’s operational goals that align with our core values.

RESPONSIBILITIES:

• Administer the day-to-day activities of the Clinical Operations service line, ensuring high-quality patient care and compliance with regulatory standards.
• Manage production queues and troubleshoot operational issues to ensure departmental goals align with budgetary expectations.
• Manage daily operations of the cardiac technician staff, ensuring team performance meets department production, quality, and operational standards.
• Monitor staff performance, providing coaching, guidance, and recognition to foster a high-performance culture.
• Facilitate employee performance and corrective action processes, partnering with Human Resources and senior leadership to ensure timely resolution.
• Ensure compliance with state and federal regulations.
• Contribute to strategic planning and leadership initiatives, working closely with management to achieve long-term goals.
• Oversee team budget, managing resources and additional hours required to achieve targets.
• Maintain team staffing via headcount management and collaborate with Talent Acquisition on all recruiting efforts.
• Track and evaluate staff performance metrics, recommending and implementing process improvements to meet or exceed quality and efficiency goals.
• Collaborate with Human Resources and senior leadership to assess staff performance and conduct formal performance reviews.
• Facilitate ongoing staff development by coordinating continuous education with clinical training teams to meet performance and quality standards.
• Ensure adherence to Department Operations Policies (DOP) and Procedures, as well as all corporate policies.
• Collaborate with established committees to maintain and update current policies to reflect best practices.
• Assist in planning, coordinating, and implementing quality management and improvement programs for the Clinical Operations service line.
• Provide feedback and consultation on process improvements aimed at enhancing operational efficiency.
• Collaborate on cross-functional projects to support company-wide goals and initiatives, ensuring alignment with clinical, operational, and leadership teams.
• Demonstrate proficiencies in customer service communication and recovery.
• Assist with processing patient reports as needed and compiling production records for investigative review and account servicing.

EXPERIENCE:

• A minimum of 2 years of supervisory experience in a production environment, preferably within cardiac monitoring or a related field.
• Experience in employee development, clinical coaching, and quality assurance processes.

KNOWLEDGE, SKILLS & ABILITIES:

• Strategic, big-picture thinker with excellent organizational skills, adaptable to shifting priorities while maintaining attention to detail and commitment to high-quality patient care.
• Skilled problem solver with strong critical thinking abilities, capable of assessing issues and implementing effective solutions.
• Highly adaptable in a rapidly evolving environment, with a focus on continuous improvement and professional growth.
• Effective communicator with strong verbal and written skills, able to lead and motivate teams in high-pressure situations.
• In-depth knowledge of EKG rhythms, arrhythmias, and rhythm disturbances, with familiarity in cardiac monitoring software and equipment.
• Proficient in MS Office applications (Outlook, Word, PowerPoint, Excel) at an intermediate level.

WORKING ENVIRONMENT / PHYSICAL DEMANDS:

• Must be able to work under pressure and manage tight deadlines.
• Ability to adapt to a fast-paced, evolving work environment.
• Willingness to attend off-site leadership events and participate in professional development activities.
• Ability to attend the local IDTF in person to support staff and handle escalation issues as required by business needs.

FLSA - Exempt

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Health Care Provider

• Industries

  Medical Equipment Manufacturing

Referrals increase your chances of interviewing at iRhythm Technologies, Inc. by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Get notified about new Clinical Services Manager jobs in San Francisco Bay Area.

Clinical Manager I, Ambulatory - TEMPORARY - Full time - Day shift - Flu Clinic - San Jose

Hayward, CA $76,530.94-$84,927.20 2 weeks ago

Scotts Valley, CA $111,072.00-$166,608.00 2 weeks ago

San Mateo, CA $90,000.00-$102,000.00 1 month ago

Senior Director of Health and Clinical Services

Scotts Valley, CA $111,072.00-$166,608.00 1 week ago

El Cerrito, CA $68,500.00-$70,000.00 1 month ago

Assistant Patient Care Manager (RN) - RWC Outpatient Pre/Post Care (Full-Time, 10-Hour Day Shifts)

Scotts Valley, CA $130,000.00-$155,000.00 1 week ago

Fairfield, CA $103,600.00-$115,474.76 1 hour ago

San Mateo, CA $90,000.00-$125,000.00 2 weeks ago

Richmond, CA $7,500.00-$9,166.66 9 months ago

Richmond, CA $7,500.00-$9,166.66 9 months ago

Richmond, CA $7,500.00-$9,166.66 9 months ago

Richmond, CA $7,500.00-$9,166.66 9 months ago

Hayward, CA $88,753.60-$99,905.40 1 month ago

Menlo Park, CA $112,000.00-$145,000.00 3 weeks ago

Richmond, CA $7,500.00-$9,166.66 9 months ago

Mountain View, CA $86,000.00-$110,000.00 1 month ago

Director of Clinical Services (BCBA)-$98,500-110,000k with a 5,000k sign-on

Stockton, CA $93,500.00-$117,000.00 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.