Clinical Scheduler (Remote)

LEARN Behavioral; Harrisburg (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

LEARN Behavioral is seeking a Clinical Scheduler to coordinate schedules for autism services. This full-time remote position requires strong customer service skills and prior scheduling experience, ideally in a healthcare setting. The role involves managing inquiries, schedule changes, and ensuring efficient service delivery.

Benefits

401(k)

Personal time off

Paid holidays

Tuition reimbursement

Qualifications

• Minimum of three years customer service experience.
• Prior scheduling experience required, preferably in healthcare.
• Excellent customer service skills and attention to detail.

Responsibilities

• Coordinate and maintain staff and client schedules for autism services.
• Inform families of schedule changes and update systems.
• Reconcile billing operational and payroll reports.

Skills

Customer service

Problem-solving

Communication

Multi-tasking

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

Central Reach

Monday.com

Job description

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This range is provided by LEARN Behavioral. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

Overview

Learn Behavioral is a national organization made up of dedicated and caring individuals with the sole purpose of nurturing children with autism and special needs to lead resilient and fulfilling lives. We specialize in contemporary, evidence based applied behavior analysis to deliver personalized treatment plans, backed by 20 years of clinical insights. We are proud to be a part of each family's journey and share in the experience of finding success for every child, and family, in our care. If you share a similar passion for nurturing and empowering the success of others, along with the opportunity to have an impact on the lives of others, we are eager to connect with you!

The Clinical Scheduler position is a direct report to the Clinical Operations Manager and is responsible for coordinating staff and client schedules by performing diverse related duties.

This is a full-time remote position - Eastern Time Zone preferred. Pay starting at $18/hr.Â

Responsibilities

• Coordinate and maintain daily, weekly, and monthly staff and client schedules for the delivery of autism services to our clients
• Inform families and/or Behavior Interventionists of schedule changes and update systems accordingly
• Find alternate coverage or alternate work for Behavior Interventionist and arrange for PTO coverage
• Schedule make-up time to maximize contract fulfillment Participate in staff efficiency and contract fulfillment initiatives
• General Office Support
• Receive and respond to staff and client phone and email inquiries relating to scheduling
• Answer scheduling questions from clients and staff and escalate to appropriate management staff as necessary
• Reconcile billing operational and payroll reports
• Meetings
• Clinical Scheduler will be expected to attend regular meetings with the Clinical Services Scheduling Manager and participate in meetings with other departments as needed.
  
  

Qualifications

• High School Diploma or equivalent; Bachelor's Degree preferred
• A minimum of three years customer service experience
• Prior scheduling experience required (preferably in a healthcare setting or at an autism services provider)
• Prior experience utilizing Central Reach and Monday.com highly preferred
• Excellent customer service skills, self-motivated, self-starter, well organized and detail oriented approach to tasks
• Proven customer service skills and experience handling heavy call volume
• Proactive/proven ability to anticipate needs and respond appropriately and in a timely manner
• Strong problem-solving and critical thinking skills
• Excellent multi-tasking and prioritizing abilities
• Strong written and verbal communication skillsÂ
• Exceptional attention to detail
• Expected to be available to work overtime, if required.
  
  

LEARN Behavioral offers competitive compensation, a comprehensive benefits plan, including 401(k), personal time off, paid holidays, and tuition reimbursement.

LEARN Behavioral is an Equal Opportunity Employer. Candidates must be presently eligible to work in the United States.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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