Clinical Scheduler

Think-Whole-Person-Healthcare; Omaha (NE); Híbrido; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Think-Whole-Person-Healthcare in Omaha, NE is seeking a Clinical Scheduler to handle high-volume patient calls for scheduling appointments, triage, and routing to providers. This full-time role requires registration in Allscripts, strong scheduling knowledge, and superior customer service.

The position supports hybrid work after six months and offers opportunities to collaborate with clinicians and care teams to ensure timely access to care for patients.

Formación

• High school diploma or GED required.
• Minimum of one (1) year of experience with medical scheduling, preferably in a high-volume environment.
• Minimum of one (1) year of experience with electronic health records, preferably with Allscripts.

Responsabilidades

• Answer inbound calls and place outbound calls to complete appointment scheduling for patients, following physician-specific criteria based on appointment type and patient needs.
• Triage patient symptoms, questions, and concerns to schedule an appointment or elevate to a triage nurse if necessary.
• Complete patient registration in Allscripts.
• Triage and route patient messages to appropriate staff members clinic wide.

Conocimientos

Medical scheduling

EHR proficiency

Communication

Attention to detail

Customer service

Teamwork

Independent work

Educación

High school diploma or GED

Herramientas

Allscripts

Microsoft Word

Excel

Outlook

Descripción del empleo

Full-time. Monday - Friday, eligible to work from home after 6 months. No weekends or holidays.

CORE VALUE COMMITMENT:

In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

JOB SUMMARY:

The Clinical Scheduler will be responsible for handling a high volume of inbound and outbound patient calls for the purpose of scheduling appointments, triaging patient’s symptoms/issues and routing calls and cases to providers appropriately and in a timely fashion.

ESSENTIAL JOB FUNCTIONS:

• Answer inbound calls and place outbound calls to complete appointment scheduling for patients, following physician-specific criteria, based on appointment type and patient needs.
• Triage patient symptoms, questions, and concerns to schedule an appointment or elevate to a triage nurse, if necessary.
• Complete patient registration in Allscripts.
• Triage and route patient messages to appropriate staff members clinic wide.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of medical insurance and insurance companies.
• Skill at communicating in a professional manner, both verbally and in writing.
• Skill in using a computer and a variety of software, including Electronic Health Records (EHR) software, Word, Excel, Access, and Outlook.
• Skill in attention to detail and accuracy.
• Ability to communicate effectively and deliver excellent customer service.
• Ability to work independently and in a team environment.
• Ability to be patient in tense situations
• Ability to be a good representative of Think.

EDUCATION & EXPERIENCE:

School diploma or GED equivalent required. Minimum of one (1) year of experience with medical scheduling, preferably in a high-volume environment. Minimum of one (1) year of experience with electronic health records, preferably with Allscripts.

WORKING CONDITIONS AND PHYSICAL EFFORT:

This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.

Must be able to:

• Stand 10% or longer of a workday.
• Walk 5% of a workday.
• Sit 85% of a workday.
• Requires ability to lift up to 10 pounds occasionally.