Clinical Research Associate Manager

Massachusetts General Hospital; Boston (MA); On-site; USD 63,000 - 103,000; Full time

Job summary

Massachusetts General Hospital (Mass General Brigham) is seeking an Associate Manager to supervise 4–8 staff in a clinic-based research environment, guiding day-to-day operations and maintaining CRC responsibilities.

The role collaborates with Clinical Research Managers and Nurse Leadership to ensure a quality, patient-centered flow within the regulatory framework. The position is primarily on-site in an ambulatory practice setting.

Qualifications

• Education: Bachelor's Degree in a related field required or Master's Degree preferred.
• Experience: Research-related experience 3–5 years and supervisory experience 1–2 years preferred.
• Role suitability: Can any degree be substituted by experience? No.

Responsibilities

• Provide first-line supervision to 4–8 FTEs across multiple specialties.
• Facilitate new hire, corrective action, and performance evaluation processes.
• Train staff and assess continuing education needs.
• Assist with project prioritization and maintain meeting documentation.
• Manage staff productivity and quality of work across studies.
• Coordinate with department leaders to resolve clinical issues.
• Coordinate protocol-specific tasks and data collection in regulatory compliance.

Skills

Time management

Leadership

Communication

Project management

Mentoring

Multitasking

Analytical skills

Interpersonal skills

Education

Bachelor's degree in related field

Master's degree in related field (preferred)

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Associate Manager works under direct supervision of a more experienced manager. The Associate Manager provides first-line supervision to research staff members and oversees the day‑to‑day operations of the staff while maintaining some CRC responsibilities and a working knowledge of all aspects of research management in a clinic setting.

The Clinical Research Associate Manager maintains a working knowledge of all aspects of the Clinical Research Coordinator role and works in collaboration with CCPO Clinical Research Managers, Clinical Research Nurse Leadership to ensure a quality-based, patient-oriented flow within the research regulatory framework. The position is primarily on‑site in an ambulatory practice setting.

Principal Duties and Responsibilities

• Provide first-line supervision to a minimum of 4-8 FTEs that may be across multiple different specialties of varying complexity and/or have management duties of equivalent responsibility.
• Facilitate new hire, correction action, and performance evaluation process for research staff.
• Train new staff and assess continuing education needs.
• Assist staff with task prioritization for project assignments by meeting regularly and maintaining meeting documentation.
• Manage staff productivity and quality of work produced by assessing work effort on individual studies.
• Work with department leaders to resolve clinical issues.
• Manage studies of a particular specialized program.
• Disease specific administrative tasks.
• Routinely assess clinic space and ensure all clinical research supplies are properly stored according to JAHCO requirements.

Management Responsibilities

• Work with the Clinical Research Manager or Director to identify changes associated with Standard Operating Procedures and develop processes to ensure compliance.
• Assist with pre‑activation activities including completing complexity ratings, completing CRC activation checklists, develop flow charts, and ensuring all protocol requirements are clinically feasible.
• Proctor meetings, supply meeting materials and develop group‑specific tools.

Clinic Management Responsibilities

• Implement and monitor procedures to ensure protocol compliance.
• Assist clinical team in screening potential patients for study participation.
• Schedule all protocol required tests and procedures.
• Coordinate patient appointments with physicians, nurses, and all test areas.
• Coordinate and schedule clinical safety laboratory specimen draws and ensure timely results are available to providers.
• Prepare pre‑visit communication for providers to ensure required assessments are completed and documented.
• Maintain point of contact communication with enrolled patients and assist with front line questions regarding study participation.
• Develop protocol specific flow charts, intake sheets, and other tools to ensure protocol compliance and proper data acquisition.
• Coordinate, obtain, process, and ship protocol required tissue samples.
• Ensure collection and processing (e.g. spin/separate/freeze) of all required correlative research blood samples with the coordination of the MGH Sample Processing Lab (SPL).
• Obtain vital signs and perform EKGs as required for individual studies.
• Administer quality of life assessments as required for individual studies.
• Scans in research documents and certifies these documents as copies.

Principal Duties and Responsibilities - Skills

• Demonstrated time management and organization skills.
• Strong written and verbal communication skills.
• Knowledge of current and developing clinical research trends.
• Sound interpersonal skills.
• Ability to work independently and display initiative.
• Demonstrated ability to successfully manage multiple projects.
• Established rapport with investigators and sponsors with the ability to resolve operational matters within a disease group.
• Potential to effectively supervise and train staff.

Qualifications

Education. Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred.

Can this role accept experience in lieu of a degree? No.

Research Related Experience 3-5 years required and Supervisory Experience 1-2 years preferred.

Knowledge, Skills and Abilities

• Trains, manages and mentors subordinate staff.
• Assigns responsibility to subordinates.
• Ability to design, prepare, deliver and evaluate clinical research programs.
• Exceptional project management skills.
• Effectively arranging resources and managing multiple small to large projects in a cross‑functional environment.
• Effective multitasking and time management skills.
• Strong analytical, quantitative and communications skills.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

32 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$63,252.80 - $102,596.00/Annual

Grade

7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.