Clinical Registration Specialist

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 56,000 - 83,000; Full time

Job summary

City of Chesapeake Virginia is seeking a Clinical Registration Specialist within Chesapeake Integrated Behavioral Healthcare to triage walk-ins and phone calls and complete registrations for individuals seeking CIBH services through the Same Day Access clinic.

The role collaborates with front desk staff, prepares data reports, and coordinates with internal departments to connect clients with needed supports; a bachelor’s degree in social work or related field is required, with QMHP certification

Qualifications

• Bachelor's degree required; master’s for some programs.
• Minimum two years of related, full-time experience.

Responsibilities

• Triages walk-ins/phone calls to determine needs and level of care and completes registrations.
• Maintains responsibility records and collects data on population served and engagement barriers.
• Monitors calls and the call log; manages BI reports and interfaces with front desk staff.
• Coordinates and collaborates with internal departments and community referrals to identify supports for accessing CIBH services.
• Completes data reports on program when asked by supervisor; performs related duties as assigned.

Skills

Triage walk-ins/phone calls

Interfacing with front desk staff

Data reporting/BI reports

Education

Bachelor’s degree in social work, counseling, psychology

Master’s degree for some programs

Tools

BI reporting

Job description

Special Instructions for more details.

Thank you for your interest in a career with the City of Chesapeake! We are an exceptional place to live, learn, work, farm and play.

• QMHP is required to be eligible for interviews.
• Please specify whether employment was Part or Full Time for each job listed on your resume.

Medical Marijuana:

In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.

Position Information

Working Title of Vacant Position

Working Title of Vacant Position Clinical Registration Specialist

Job Type

Job Type Full Time

Posting Type

Posting Type Public

Number of Vacancies

Number of Vacancies 1

Department

Department CHES INT BEHAV HEALTHC

Division

Division CIBH MENTAL HLTH SVC

Requisition Number

Requisition Number 2026451

Number of hours worked per week

Number of hours worked per week 40 hours

Work Schedule

Monday – Friday
Hours: 8:00am to 4:30pm

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement N - Never

Pay Grade

Pay Grade GE11

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

Starting Range: $55,854-$83,083
Actual starting salary depends on skills and experience.

Job Description

Chesapeake Integrated Behavioral Healthcare is currently seeking an energetic and passionate Clinician II to serve as the Registration Specialist who will triage walk-ins/phone calls and complete registrations for individuals seeking CIBH services through the Same Day Access clinic.

Typical Tasks include:

• The Clinical Registration Specialist will triage walk-ins/phone calls from individuals seeking CIBH services through the Same Day Access clinic to determine the need for services and level of care as well as completes registrations on individuals seeking CIBH services.
• Maintains records for area of responsibility, which may include collecting data on things such as the population of individuals served, needs of individuals, barriers to engagement, wait times for Same Day Access clinic, etc.
• Will assist with monitoring incoming Same Day Access calls and monitoring the call log as well as managing BI reports.
• Interfaces with front desk staff, schedules clinical intake assessment and serves as a liaison between individuals and intake clinicians.
• The Clinician II provides resources, information, and support to individuals and family members.
• Assess for crisis situations and assist with resolution in accordance with policies and procedures and through coordination with ES and Crisis-Stabilization departments.
• Completes SDA clerical work when needed.
• The Clinical Registration Specialist also coordinates and collaborates with internal departments and community referrals to identify supports needed to assist individuals with accessing CIBH services.
• Completes data reports on program when asked by program supervisor
• Performs other related duties as assigned.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires a bachelor’s degree in social work, counseling, psychology, or a closely related field or other degree as approved by the Virginia Department of Health Professions. A master’s degree in Social Work, Counseling, or Rehabilitation is required for some assigned programs.

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/educational standard, this class requires a minimum of two years of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES REQUIREMENT : Depending on assignment, may require a valid driver’s license and a driving record that is in compliance with City Driving Standards .

Depending on assignment, may require Qualified Mental Health Professional (QMHP) or Qualified Intellectual Disability Professional (QIDP) certification and highest Part C standards within 6 months of hire; CPR, First Aid and medication administration certifications within 3 months of hire, Certified Substance Abuse Counselor (CSAC) certification upon hire, Case Management Modules and Intellectual Disabilities Workbook completed within thirty days of hire, Part C Early Intervention Certification within six months of hire, and/or Pre-Screening Certification within 6 weeks of hire (12 weeks for part-time staff).

SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

Community Services Board or Behavioral Health experience preferred. Experience working with populations to include individuals across the lifespan, those with serious mental illness, individuals with intellectual or developmental disabilities, individuals with substance use disorders, and individuals connected to the legal system.

Job Open Date 09/25/2026

Job Close Date 10/09/2026

Open Continuous No

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time.

F = Frequently- From 1/3 to 2/3 of the time.

O = Occasionally- Up to 1/3 of the time.

R = Rarely- Less than 1 hour per week.

N = Never- Never occurs.

Standing

Standing Frequently- From 1/3 to 2/3 of the time.

Sitting

Sitting Frequently- From 1/3 to 2/3 of the time.

Walking

Walking Frequently- From 1/3 to 2/3 of the time.

Lifting

Lifting Rarely- Less than 1 hour per week.

Lifting Amount

Lifting Amount Exerting up to 10 lbs

Carrying

Carrying Rarely- Less than 1 hour per week.

Carrying Weight

Carrying Weight Exerting up to 10 lbs

Pushing/Pulling

Pushing/Pulling Rarely- Less than 1 hour per week.

Pushing/Pulling Weight

Pushing/Pulling Weight Exerting up to 10 lbs

Reaching

Reaching Rarely- Less than 1 hour per week.

Handling

Handling Rarely- Less than 1 hour per week.

Fine Dexterity

Fine Dexterity Continuously- 2/3 or more of the time.

Kneeling

Kneeling N = Never

Crouching

Bending Occasionally- Up to 1/3 of the time.

Twisting

Twisting Rarely- Less than 1 hour per week.

Climbing

Climbing Rarely- Less than 1 hour per week.

Balancing

Balancing Rarely- Less than 1 hour per week.

Vision

Vision Continuously- 2/3 or more of the time.

Hearing

Hearing Continuously- 2/3 or more of the time.

Talking

Talking Continuously- 2/3 or more of the time.

Foot Controls

Foot Controls Occasionally- Up to 1/3 of the time.

Machines, Tools, Equipment and Work Aids Used

Office Equipment, Computer, Scanner

Protective Equipment Required

N/A

Health and Safety

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards

Mechanical Hazards N = Never

Chemical Hazards

Chemical Hazards N = Never

Electrical Hazards

Electrical Hazards N = Never

Fire Hazards

Fire Hazards N = Never

Explosives

Explosives N = Never

Communicable Diseases

Communicable Diseases S = Seasonally

Physical Danger or Abuse

Physical Danger or Abuse S = Seasonally

Other

If Other, Description

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust

Dirt and Dust D = Daily

Extreme Temperatures

Extreme Temperatures N = Never

Noise and Vibration

Noise and Vibration N = Never

Fumes and Odors

Fumes and Odors N = Never

Wetness/Humidity

Wetness/Humidity N = Never

Darkness or Poor Lighting

Darkness or Poor Lighting N = Never

Primary Work Location

Primary Work Location Office Environment, Other

Non-Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures

Time Pressures Frequently- From 1/3 to 2/3 of the time.

Emergency Situations

Emergency Situations Frequently- From 1/3 to 2/3 of the time.

Frequent Change of Tasks

Frequent Change of Tasks Frequently- From 1/3 to 2/3 of the time.

Irregular Work Schedule/Overtime

Irregular Work Schedule/Overtime Frequently- From 1/3 to 2/3 of the time.

Performing Multiple Tasks Simultaneously

Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time.

Working Closely with Others as Part of a Team

Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work

Tedious or Exacting Work Frequently- From 1/3 to 2/3 of the time.

Noisy/Distracting Environment

Noisy/Distracting Environment Occasionally- Up to 1/3 of the time.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

Licensed Clinician II or Clinician I will assist if needed

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0

Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a QMHP certification or Higher? Please list your certification credentials below.

  (Open Ended Question)