Clinical Referrals Coordinator

Direct Staffing Inc; Glendale (CA); On-site; USD 24,108; Full time

Job summary

A leading health insurance company is seeking a Customer Service Representative for their Glendale, CA location. This full-time role in an inbound call center involves managing clinical referrals and liaising with healthcare entities. The ideal candidate has a high school diploma, one year of call center experience (medical background preferred), and excellent communication skills. Competitive pay rate of $17.50 per hour, flexible schedule with training starting as early as 7:00 AM.

Qualifications

• 1 year call center experience required, medical background preferred.
• Medical terminology experience and basic understanding of the human body.
• Must be able to talk and type at the same time with speed and accuracy.

Responsibilities

• Initiate and manage clinical referrals for pre-authorization.
• Act as a liaison between hospitals, health plans, physicians, and patients.
• Verify insurance coverage and obtain authorizations from insurance plans.

Skills

Excellent customer-service and telephone skills

Excellent oral and written communication skills

Attention to detail

Ability to work independently

Medical terminology knowledge

Education

High school diploma

Job description

A leading health insurance company is seeking a Customer Service Representative for their Glendale, CA location. This full-time role in an inbound call center involves managing clinical referrals and liaising with healthcare entities. The ideal candidate has a high school diploma, one year of call center experience (medical background preferred), and excellent communication skills. Competitive pay rate of $17.50 per hour, flexible schedule with training starting as early as 7:00 AM.