Clinical Quality Improvement Lead

UPMC; Altoona (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

UPMC Altoona is seeking an experienced healthcare professional to join our Quality Improvement department as an Improvement Specialist. This full-time role is ideal for someone with a strong clinical background who can lead meaningful changes in patient care, working with clinical teams to drive performance improvement aligned with hospital goals.

A minimum of five years of related experience, including direct clinical exposure, is required.

Qualifications

• Bachelor's degree in Nursing, Business Administration or related field required at time of hire/transfer.
• Master's degree in Business Administration preferred.
• 5 years of related experience required; hospital experience is a must.
• Knowledge of information systems and process improvement techniques.
• Must be able to demonstrate skills to understand and interpret data.
• Ability to establish and maintain positive relationships with executives, managers, physicians, and staff.
• Mobility and physical stamina for walking, standing, lifting.

Responsibilities

• Lead or co-facilitate teams aligned with annual assessments and organizational goals.
• Assume leadership roles in core clinical design team meetings and key committees.
• Support redesign efforts through delegated leadership duties.
• Create a supportive environment for redesign work within departments.
• Coordinate assessments of new clinical design projects for implementation.
• Conduct annual operational assessments using organizational data and surveys.
• Contribute to setting quality, cost, and service goals based on assessment findings.
• Communicate clinical design activities to staff, managers, and administrators.
• Consult with administrative and medical staff leaders and committees.
• Build relationships with staff and leaders across departments.
• Partner with project area directors to facilitate work and negotiate support.
• Apply tracking methods to monitor progress and identify redesign needs.
• Collect and present data to demonstrate improvement results.
• Utilize cost-effective approaches when planning team activities.
• Integrate cost-saving opportunities into clinical practice changes.
• Assess team development stages and apply growth strategies.
• Coach and advise team members with supervisors.
• Provide mentorship at department, unit, and team levels.
• Maintain accountability for self-development in facilitation and change management.

Skills

Data interpretation

Quality improvement

Change management

Communication

Education

Bachelor's degree in Nursing

Bachelor's degree in Business Administration

Master's degree in Business Administration

Tools

Information systems

Process improvement techniques

Job description

UPMC Altoona is seeking an experienced healthcare professional to join our Quality Improvement department as an Improvement Specialist. This full-time role is ideal for someone with a strong clinical background who can lead meaningful changes in patient care, working with clinical teams to drive performance improvement aligned with hospital goals.

A minimum of five years of related experience, including direct clinical exposure, is required.