Clinical Program Manager (Remote)

Maximus; Ohio; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Bonuses based on performance

Comprehensive insurance: medical, Rx,.

401(k) retirement plan with company匹配

Unlimited time off

Wellness programs

Professional development opportunities

Tuition reimbursement

Job summary

Maximus seeks a Clinical Program Manager to provide strategic and operational leadership for the Ohio PASRR program, overseeing contract compliance, staff supervision, and strong state stakeholder partnerships to drive high-quality service delivery.

The ideal candidate has PASRR Level II program administration experience, in human services, and data-driven management, with a focus on performance improvement and client satisfaction.

Qualifications

• Bachelor's degree in a relevant field and 5+ years of professional experience.
• Master's degree in Social Work, Psychology, Nursing, Public Health, or related field.
• Minimum of 2 years of management experience.
• Minimum of 3 years of experience in human services.
• Experience administering or coordinating PASRR Level II programs.
• Experience with financial forecasting and P&L management.
• Proficiency in Microsoft Office; Excel skills.
• Intermediate to advanced Excel skills, including data management and analysis.

Responsibilities

• Supervise a designated team of unit staff
• Responsible for the training and development of unit staff
• Monitor activities, schedules, productivity and work product results
• Review clinical documentation including pending denials in real-time
• Collect QA information from assigned staff
• Disseminate policy, protocol changes, and ensure implementation
• Lead regular team meetings and act as the point-person for assigned staff
• Conduct scheduled and random post-assessment home visits to ensure customer satisfaction
• Promote project image and goals through public speaking engagements and local presentations
• Meet all standards established for this position and bonus template
• Manage all aspects of contract expectations including financial review, client management, and SLAs
• Perform other duties as assigned by Management

Skills

5+ years of relevant professional exp

2+ years of management experience

3+ years in human services

Financial forecasting and P&L mgmt

Microsoft Office proficiency

Excel data management & analysis

Education

Bachelor's degree in a relevant field

Master's degree in Social Work, Psychology, Nursing, Public Health, or related field

Tools

Microsoft Office

Job description

Maximus is seeking a ClinicalProgram Manager to provide strategic and operational leadership for the Ohio PASRR Program. This critical role is responsible for overseeing program operations, ensuring contractual compliance, and maintaining strong partnerships with state stakeholders. Serving as the primary point of contact for the state client, the Program Manager will lead program initiatives, manage escalations, monitor performance, and drive continuous process improvements to ensure high-quality service delivery and successful contract outcomes.

The Program Manager provides leadership and oversight for the Ohio PASRR contract, including supervision of program staff, collaboration with internal teams, and management of reporting, documentation, and communication processes. This role is responsible for ensuring alignment with contractual requirements, identifying opportunities for operational enhancement, and fostering strong client relationships. The ideal candidate will bring experience in PASRR Level II program administration, human services leadership, and data-driven program management, along with a commitment to operational excellence and client satisfaction

Travel Requirement

This position is fully remote within the United States. Occasional travel may be required based on business and contract needs.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life Insurance benefits and discounts on Auto, Home, Renter's, and Pet Insurance.
• Future Planning - Prepare for retirement with our 401(k) Retirement Savings Plan and Company Matching.
• Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.
• Licensures and Certifications - Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities

• - Supervise a designated team of unit staff
• - Responsible for the training and development of unit staff
• - Monitor the activities, schedules, productivity and work product results of the assigned unit
• - Review clinical documentation including pending denials for each assigned staff member in real-time
• - Collect QA information from assigned staff
• - Disseminate policy, protocol change, and ensure implementation
• - Lead regular team meetings and act as the point-person for assigned staff
• - Conduct scheduled and random post-assessment home visits to ensure customer satisfaction
• - Promote project image and goals through public speaking engagements and local professional presentations
• - Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
• - Responsible for managing all aspects of contract expectations which include: financial review, client management and effective delivery of service level expectations.
• - Perform other duties as may be assigned by Management

• - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• - Master's degree in Social Work, Psychology, Nursing, Public Health, or a related field
• - Minimum of 2 years of management experience
• - Minimum of 3 years of experience in human services
• - Experience administering or coordinating PASRR Level II programs
• - Experience with financial forecasting and profit & loss (P&L) management
• - Proficiency in Microsoft Office applications
• - Intermediate to advanced Excel skills, including data management and analysis

Preferred Requirements

• -Active LMFT, LMSW, LPC, LCSW, or MSN licensure preferred

Home Office Requirements

• - Reliable high-speed internet service
• - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• - Minimum 5 Mpbs upload speeds
• - Private and secure workspace

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process including accessing job postings, completing assessments, or participating in interviews, please contact People Operations at [e-mail].