Clinical Program Manager, Clinical Command Center - Split Shift

Mount Sinai Health System; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Mount Sinai Health System is seeking a Clinical Program Manager for the Clinical Command Center to oversee 24/7 patient movement, bed management, and throughput coordination across multiple hospitals. The role requires leading multidisciplinary teams to ensure safe patient placement and timely discharges while aligning with system-wide policies and quality initiatives.

The manager will drive optimization initiatives, collaborate with Nursing, Medical, Infection Prevention, Transport and IT, and

Qualifications

• Licensed RN/PA/NP with valid credentials.
• Experience coordinating hospital throughput or transfer centers preferred.
• Experience leading cross-functional teams in a health-system setting.

Responsibilities

• Lead logistics teams for patient movement and bed assignments.
• Act as designee for the COO to approve diversion decisions.
• Coordinate placement of patient populations across multiple hospitals.
• Facilitate multidisciplinary huddles to review throughput and patient placement.
• Collaborate with Nursing, Medical, Infection Prevention and Quality leadership.
• Oversee discharge timing, inter-facility and intra-hospital transfers.
• Develop action plans to optimize bed management and throughput.
• Analyze throughput data to support operational performance.

Skills

Bed management

Patient throughput

Cross-functional leadership

Discharge planning

Transfer coordination

Quality improvement

Disaster/ surge planning

Interdisciplinary collaboration

Job description

The Clinical Program Manager, Clinical Command Center is a Registered Professional Nurse, Physician Assistant, or Nurse Practitioner, who manages the 24 hour a day functions of health-system throughput, transfer center, quality, and delivery of care. The Clinical Program Manager, Clinical Command Center participates in the coordination of global clinical programs for designated patient populations, collaborates with health system clinical teams to facilitate patient admissions, discharges, intra-hospital and inter-facility transfer processes. Responsible for assuring compliance with mandated clinical interventions inclusive of core measures within all system hospitals and entities. Oversees daily Mount Sinai Health System (MSHS) activities, which includes but is not limited to, policy and program development, staff training, patient assessments, patient throughput, managing patient emergencies and supporting patient-centered care.

• 1. Leads the Logistics teams in the coordination of patient movement and bed assignments, based on appropriate level of care and patient aggregation from health-system Emergency Departments, Perioperative Services, Direct Admissions, patient transfers, within the hospital and transfers from other hospitals identified by the Transfer Center, for health-system admission.
• 2. Has authority to lead teams in lieu of the Chief Operating Officer of The Clinical Command Center of the MSHS to insure projects requiring coordination of multiple services and departments result in successful completion. Acts as designee for the COO of the CCC to approve diversion decisions.
• 3. Devises strategy and interacts with CMOS, CNOs and COOs of system hospitals on the placement of patient populations in 8 hospitals and over 95 inpatient units. Promotes optimum utilization of system hospital beds by conducting rounds and communicating with admission planners, admitting staff, Emergency Department, Perioperative Services, Transfer Center and clinical and administrative staff on the patient care units regarding bed availability, current census, admission and throughput needs.
• 4. Facilitates MSHS multidisciplinary huddles, to review and expedite patient movement across all hospital campuses. Clinically reviews patient charts and works with MSHS Medical, Nursing, Infection Prevention, Transport, and Environmental Services departments to validate infection/isolation protocols for safe patient placement.
• 5. Leads and interacts with senior leadership within the health system to level load patient populations, with a working knowledge of every service line, for every level of care, from ICU to med surg, across the health system. Intervenes in conflicts as needed. Liaises with Nursing and Providers to facilitate patient discharges, inter-facility and intra-hospital transfer processes.
• 6. Executes the goals and objectives of the MSHS Clinical Command Center's Throughput, Transfer Center and Telemedicine divisions that are consistent with Mount Sinai Health System or School of Medicine's policies and federal, state and local regulations. Advises senior leadership of operational issues related to department activities within all divisions.
• 7. In conjunction with health-system Nursing, Medical, Infection Prevention and Quality Leadership, coordinates performance improvement activities within designated clinical specialties, that include but are not limited to: the verification of isolation and infectious precautions patient populations, constant observation and patient restraints review, risk management activities identifying and communicating issues of risk, discharge planning and follow-up, patient and family education and quality improvement programs.
• 8. Partners with all clinical institutes i.e., Critical Care Institute, in the management of critical care patient throughput throughout the Mount Sinai Health System.
• 9. Develops and designs action plans to support performance and provides support and educational resources to departments and services for optimal care delivery, across MSHS. Demonstrates the ability to work with all clinical and non-clinical teams and displays critical thinking for comprehensive health-system bed management, transfer services and global patient throughput.
• 10. Oversees the collection, compilation, and analysis of all health-system throughput activity data to evaluate operational performance and competence. Coordinates 6AM Census, Throughput, Transfer Center and Telemedicine updates. Addresses and resolves daily issues arising from increased census and decreased bed availability.
• 11. Oversees and collaborates with Nursing, Support Services, Ancillary Services, Clinical IT, Environmental Services and more to ensure appropriate discharge timing and throughput. Leads patient inter and intra hospital flow decisions and surge planning. Coordinates active engineering projects across the health-system.
• 12. Liaises with Nursing, Providers and interdisciplinary teams to facilitate patient disch