Clinical Pharmacy Technician - Rivers Health

Marshall Health; Point Pleasant (WV, OH); On-site; USD 28,000 - 39,000; Full time

Job summary

Marshall Health in West Virginia seeks a Clinical Pharmacy Technician to manage prior authorizations, assist patients with financial programs, and coordinate pharmacy workflows within the ambulatory setting. You will gather documentation, submit payer forms, and track outcomes, working closely with pharmacists and the clinical team.

The role emphasizes high-cost medications, patient communication, and data reporting to leadership.

Qualifications

• Must hold or be willing to obtain National Certification or equivalent.

Responsibilities

• Handle prior authorization management: new and renewal authorizations, collect clinical docs, submit payer forms, monitor determinations.
• Assist patient with programs: identify patient-assistance options, complete applications, obtain signatures and financial docs, track approvals.
• Coordinate Marshall Health Network pharmacy workflow: ensure prescription receipt, resolve missing information, route payments, support dispensing when eligible.
• Focus on high-cost and specialty meds: biologics and specialty agents with prior-authorization or affordability needs.
• Communicate with patients: provide non-clinical updates on status and next steps; escalate clinical questions to pharmacists.
• Track data: volume, approvals, turnaround time, patient savings; generate routine reports to Ambulatory Clinical Pharmacy leadership.

Skills

Patient communication

Data tracking

Interdepartmental coordination

Payer forms submission

Education

National Certification or equivalent

Job description

Prior Authorization Management

Complete new and renewal prior authorizations; gather clinical documentation; submit accurate payer forms; monitor determinations; communicate requests for additional information; support appeal preparation; and document final outcomes.

Patient-Assistance and Affordability Navigation

Screen for patient-assistance programs, copay support when permitted, foundation assistance, and internal resources; complete applications; obtain signatures and financial documentation; track approvals and renewals; and communicate next steps to patients.

Marshall Health Network Pharmacy Workflow

Serve as the primary operational link between both Rivers clinics and Marshall Health Network pharmacies; confirm prescription receipt; resolve missing information; coordinate payer-required routing; support internal dispensing when eligible; and maintain closed-loop communication until medication access is completed.

High-Cost and Specialty Medication Focus

Prioritize high-cost therapies, including biologics and specialty agents, as well as other medications with significant prior-authorization, specialty-pharmacy, or affordability requirements.

Patient Communication

Provide non-clinical updates regarding authorization status, required documents, pharmacy routing, assistance-program status, and next steps. Clinical questions will be escalated to the pharmacist or prescribing team.

Data Tracking and Reporting

Track volume, approval rate, turnaround time, patient-assistance activity, estimated patient savings, internal capture, leakage reasons, abandoned prescriptions, and time to first fill. Provide routine reports to Ambulatory Clinical Pharmacy leadership.

Education:

• Clinical Pharmacy Technician: Must hold or be willing to obtain National Certification or equivalent.

Experience:

• Clinical Pharmacy Technician: Minimum 2 years’ experience in clinical patient care management preferred, specialty Medication experience a plus, retail pharmacy experience preferred.