Pharmacy Technician Specialty

Riverside Health; Newport News (VA); On-site; USD 33,000 - 43,000; Full time

Job summary

Riverside Health System in Newport News, VA seeks a Specialty Medication Coordinator to manage third-party billing and patient financial assistance for high-cost medications, including oncology and infectious diseases. You will handle prior authorizations, patient assistance enrollments, and ensure accurate documentation in EMR systems.

The role requires 3–4 years in pharmacy support (Pharmacy Tech/LPN/CMA) and solid knowledge of patient assistance programs, with a focus on accuracy,

Qualifications

• 3–4 years of experience as a Pharmacy Technician, LPN or CMA.
• 1 year experience obtaining and managing medication prior authorization.
• 1 year experience obtaining and managing patient assistance program applications.

Responsibilities

• Timely processing of referrals and submission of clinical documentation for prior authorization or patient assistance.
• Collaborate with departments to obtain prior authorizations, patient assistance medications or financial assistance.
• Document intake referrals and prior authorization information in EMR or patient assistance tracking software.
• Ensure HIPAA compliance and provide quality customer service while coordinating patient care.

Skills

Medical terminology

Pharmacy knowledge

Math skills

Pharmacy workflow

EHR literacy

Communication skills

Customer service

Patient assistance programs

Prior authorization

Organizational skills

Education

Pharmacy Technician Training

LPN

CMA

Job description

Newport News, VirginiaHiring Range$23.90 - $31.10/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.OverviewA Specialty Medication Coordinator is responsible for performing tasks related to the management of third-party billing or patient financial assistance for patients within the health system. A Specialty Medication Coordinator assists with managing and processing high dollar specialty medications (e.g. oncology, infectious disease, multiple sclerosis) and may be responsible for benefits investigation, obtaining prior authorizations, copay/foundation assistance, drug replacement services, and patient financial counseling. Additional activities may include patient onboarding, order entry, financial tracking, patient care coordination, medication ordering/tracking, cold chain distribution and shipping activities.What you will doTimely process of referrals and submit clinical supporting documentation to insurance carriers, manufacturers, or foundations to expedite prior authorization and/or patient assistance processes. Collaborate with other departments to assist in obtaining prior authorizations, patient assistance medications or financial assistance. Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow-up is performed. Follows prior authorization and/or patient assistance workflows and policies/procedures.Demonstrates the ability to work independently, meet deadlines and possesses excellent time management skills. Perform tasks accurately and efficiently. Possesses excellent interpersonal, customer service and communication skills (both written and verbal); timely responses to key stakeholders.Accurate documentation of all intake referrals and/or prior authorization information in patient medical record or patient assistance tracking software in compliance with policy and procedure/workflow. Completes timely documentation within the required tracking systems and retrieves necessary documentation and maintains up to date knowledge of the pharmaceutical companies’ patient assistance programs.Proactively tracks and manages patient refills/outreach to ensure timely prescription/infusion service.Proactively works on prior authorization and patient assistance enrollments that are due to expire.Secure patients’ demographic and medical information in compliance with organization HIPAA policies and procedures.Assists management with inspections, audits, reports and training to ensure compliance with standards and to provide quality service.QualificationsEducationProgram Graduate, Pharmacy Technician Training Program or equivalent (Preferred) orProgram Graduate, Licensed Practical Nurse (Required) orProgram Graduate, Certified Medical Assistant (Required)Experience3-4 years Experience as a Pharmacy Technician, LPN or CMA (in lieu of education) (Required)1 year Experience obtaining and managing medication prior authorization as part of job function (Preferred)1 year Prior Experience obtaining and managing patient assistance program applications (Preferred)Skills and AbilitiesFamiliar with medical and pharmacy terminologyPrescription drug and over-the-counter knowledgeBasic math skills, including pharmaceutical calculationsBasic pharmacy workflowUnderstanding pharmacy computer systemsAbility to navigate and read electronic health recordStrong written and verbal communication skillsAbility to prioritize, problem solve and multitaskExcellent customer service skillsKnowledge of patient assistance programsExperience with prior authorization of medicationsStrong organizational skills and detail orientedLicenses and CertificationsRegistered Pharmacy Technician - Virginia Department of Health Professions (VDHP) Upon Hire(Required) andPharmacy Technician Certification Board (PTCB) - Pharmacy Technician Certification Board (PTCB) PTCB or ExCPT Upon Hire(Required) orLicensed Practical Nurse (LPN) - Virginia Department of Health Professions (VDHP) Upon Hire(Required) orCertified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) Upon Hire(Required)Advanced certification in specialty pharmacy field (PTCB, ASHP, NCODA and other approved programs) (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.