Clinical Pharmacy Access Coordinator

MedStar Health’s Washington Hospital Center; Elkridge (MD); On-site; USD 31,000 - 55,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a Pharmacy Technician Clinical Coordinator to streamline access to prescribed medications and coordinate care among patients, providers, payors, and pharmacies.

The role supports benefits investigation, prior authorizations, copay and foundation assistance, onboarding, delivery coordination, and outreach for prescription refills to remove barriers and promote timely, patient-centered care.

Qualifications

• High School Diploma or GED required.
• 3-4 years Pharmacy Technician experience in a retail mail order or specialty pharmacy required.
• 1-2 years Customer service or equivalent experience preferred.
• MD Pharmacy Technician licensure or registration required upon hire.
• National pharmacy technician license (PTCB or ExCPT) required upon hire.

Responsibilities

• Fosters strong relationships with healthcare providers including physicians, nurses, pharmacists and payors to facilitate efficient communication and coordination of care.
• Proactively tracks patient refills coming due, proposes orders to providers, escalates clinical issues to a pharmacist as required, performs outreach to patients to ensure coordination of all aspects of medication management.
• Researches options for copay / foundation assistance, drug replacement services, and patient financial counseling; facilitates enrollment and / or connects patients to available resources.
• Proactively tracks and (re)completes prior authorization and patient assistance enrollments that are due to expire.
• Performs patient onboarding benefits investigation, order entry, and delivery coordination activities.
• Ensures patients are equipped with resources to maintain adherence to their medication action plan.

Skills

Pharmacy technician experience

Customer service

Education

High School Diploma or GED

MD Pharmacy Technician licensure/registration

PTCB or ExCPT license

Job description

MedStar Health’s Washington Hospital Center is seeking a Pharmacy Technician Clinical Coordinator to streamline access to prescribed medications and coordinate care among patients, providers, payors, and pharmacies.

The role supports benefits investigation, prior authorizations, copay and foundation assistance, onboarding, delivery coordination, and outreach for prescription refills to remove barriers and promote timely, patient-centered care.