Clinical Operations Support Specialist

CommonSpirit Health; California; On-site; USD 42,000 - 56,000; Full time

Job summary

Mercy San Juan Medical Center in Carmichael, California seeks a Clinical Support Professional to assist management in monitoring units to maintain a safe environment and optimize patient care. The role requires using specialized knowledge to carry out complex duties with minimal supervision.

You will greet vendors, patients, and staff; process complaints; assist with capital and operating budgets; manage confidential records; and analyze unit data to identify improvements in productivity and

Qualifications

• High School Graduate with 5 years in a health care setting; strong database management, upon hire.
• GED accepted upon hire; familiarity with medical records and budgets.

Responsibilities

• Greet customers (vendors, patients, staff, volunteers, and physicians) in person and on the phone, providing information, taking messages, scheduling appointments and or referring to appropriate individual or department.
• Receive and process complaints and feedback from patients, families, physicians and staff. Collaborates with management for resolution.
• Research and assist in development of capital and operating budget.
• Maintains administrative control of a variety of records and files, including confidential and legal documents related to employees, and patients.
• Review, aggregate, and trend Unit specific data/suggest/develop and resolve problems.
• Research reason(s) for unfavorable productivity numbers, as requested by manager/designee.

Skills

Customer service

Data entry

Budget research

Education

High school diploma

GED

Job description

Mercy San Juan Medical Center in Carmichael, California seeks a Clinical Support Professional to assist management in monitoring units to maintain a safe environment and optimize patient care. The role requires using specialized knowledge to carry out complex duties with minimal supervision.

You will greet vendors, patients, and staff; process complaints; assist with capital and operating budgets; manage confidential records; and analyze unit data to identify improvements in productivity and