Clinical Support Coordinator

CommonSpirit Health; California; On-site; USD 42,000 - 56,000; Full time

Job summary

Mercy San Juan Medical Center in Carmichael, California seeks a Clinical Support Professional to assist management in monitoring units to maintain a safe environment and optimize patient care. The role requires using specialized knowledge to carry out complex duties with minimal supervision.

You will greet vendors, patients, and staff; process complaints; assist with capital and operating budgets; manage confidential records; and analyze unit data to identify improvements in productivity and

Qualifications

• High School Graduate with 5 years in a health care setting; strong database management, upon hire.
• GED accepted upon hire; familiarity with medical records and budgets.

Responsibilities

• Greet customers (vendors, patients, staff, volunteers, and physicians) in person and on the phone, providing information, taking messages, scheduling appointments and or referring to appropriate individual or department.
• Receive and process complaints and feedback from patients, families, physicians and staff. Collaborates with management for resolution.
• Research and assist in development of capital and operating budget.
• Maintains administrative control of a variety of records and files, including confidential and legal documents related to employees, and patients.
• Review, aggregate, and trend Unit specific data/suggest/develop and resolve problems.
• Research reason(s) for unfavorable productivity numbers, as requested by manager/designee.

Skills

Customer service

Data entry

Budget research

Education

High school diploma

GED

Job description

Job Summary and Responsibilities

As a Clinical Support Professional, you will assist management in monitoring assigned units to maintain a safe and secure environment.

Every day you will apply specialized technical knowledge to supervisory and complex duties, including potential distribution of medical supplies per hospital policy.

To be successful in this role, you will demonstrate high independence, initiative, and originality, utilizing your expertise with minimal daily supervision to optimize patient care and unit efficiency.

• Greet customers (vendors, patients, staff, volunteers, and physicians) in person and on the phone, providing information, taking messages, scheduling appointments and or referring to appropriate individual or department.
• Receive and process complaints and feedback from patients, families, physicians and staff. Collaborates with management for resolution.
• Research and assist in development of capital and operating budget.
• Maintains administrative control of a variety of records and files, including confidential and legal documents related to employees, and patients.
• Review, aggregate, and trend Unit specific data/suggest/develop and resolve problems.
• Research reason(s) for unfavorable productivity numbers, as requested by manager/designee.

Job Requirements

Required

• High School Graduate 5 years in a health care setting. Strong database management, upon hire
• High School GED, upon hire

Where You'll Work

Founded in 1967, Dignity Health - Mercy San Juan Medical Center is a 377-bed, acute care, nonprofit hospital located in Carmichael, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, cancer care, women’s health, and neurology. Additionally, Mercy San Juan Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Comprehensive Stroke Center, the highest level of stroke care certification awarded by The Joint Commission.

Mercy Home Health and Mercy Hospice is located at 3400 Data Drive in Rancho Cordova, CA. Both service lines are accredited agencies that have received outstanding recognition from The Joint Commission. We currently serve the greater El Dorado, Placer and Sacramento counties, bringing our patients the highest level of service available.

One Community. One Mission. One California