Clinical Operations & Patient Care Coordinator

Dignity Health; California; On-site; USD 43,000 - 63,000; Full time

Job summary

Mercy San Juan Medical Center, part of Dignity Health in Carmichael, CA, seeks a Clinical Support Professional to help management maintain a safe and secure environment while applying specialized knowledge to supervisory duties.

You will greet customers and coordinate information, assist in budget research, manage confidential records, review data trends, and help resolve issues to improve patient care and unit efficiency under minimal daily supervision.

Qualifications

• High School Graduate with 5 years in a healthcare setting and strong database management.
• High School GED obtained upon hire.

Responsibilities

• Greet customers (vendors, patients, staff, volunteers, and physicians) in person and on the phone, providing information, taking messages, scheduling appointments and or referring to appropriate individual or department.
• Receive and process complaints and feedback from patients, families, physicians and staff. Collaborates with management for resolution.
• Research and assist in development of capital and operating budget.
• Maintains administrative control of a variety of records and files, including confidential and legal documents related to employees, and patients.
• Review, aggregate, and trend Unit specific data/suggest/develop and resolve problems.
• Research reason(s) for unfavorable productivity numbers, as requested by manager/designee.

Education

High School Diploma

GED

Job description

Mercy San Juan Medical Center, part of Dignity Health in Carmichael, CA, seeks a Clinical Support Professional to help management maintain a safe and secure environment while applying specialized knowledge to supervisory duties.

You will greet customers and coordinate information, assist in budget research, manage confidential records, review data trends, and help resolve issues to improve patient care and unit efficiency under minimal daily supervision.