Clinical Operations Manager - Pediatrics

Washington University in St. Louis; United States; On-site; USD 77,000 - 120,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Transit pass

403(b) retirement plan

Wellness programs

Tuition assistance

Caregiver leave

Job summary

Washington University in St. Louis is seeking a leader to manage clinical operations across adult division clinics. You will oversee scheduling, patient services, staff supervision, and quality improvement initiatives to enhance efficiency and care quality.

The role requires a Bachelor’s degree and at least 5 years of management experience in a clinical setting, with ACLS/BLS certifications within one month of hire. A Master’s degree is preferred.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Basic Life Support (BLS) certification required within 1 month of hire.
• Advanced Cardiovascular Life Support (ACLS) certification required.

Responsibilities

• Manage clinical operations across multiple sub-specialty clinics.
• Develop positive customer relationships and high patient satisfaction.
• Provide management direction and resolve issues for staff, physicians, patients.
• Oversee coordination of patient services, ensuring quality and cost-efficiency.
• Develop performance and quality improvement processes and monitors.
• Coordinate scheduling, registration, training, and competency development.

Education

Bachelor’s degree

Master’s degree (preferred)

Job description

Location: SAINT LOUIS, MO 63110

Scheduled Hours: 40

Position Summary: Position is responsible for operational management of clinical services in a specific department. This includes all operations necessary to deliver services such as electronic medical records systems, patient services, physician relationships, staff supervision (clinical and clerical), and quality/performance improvement; will include technical training and optimization processes aimed at supporting increased quality and efficiency. This position will also interface with person(s) responsible for scheduling and registration. Participates in the strategic planning and overall development of clinical services.

Primary Duties & Responsibilities

• Manage clinical operations of across multiple sub-specialty clinics within the adult division.
• Work to maintain and grow services by developing positive customer relationships and high levels of customer satisfaction.
• Provide management direction and assistance in resolving issues and complaints by team members, physicians, patients and referring physician offices.
• Oversee coordination and delivery of patient services, ensuring quality care is provided in an efficient and cost effective manner.
• Develop and implement performance and quality improvement processes and monitors for effectiveness.
• Interface with clinical support services and assures processes for scheduling, registration, technical training to ensure job knowledge and processes are relevant, effective and efficient.
• May manage multiple clinic locations.
• Duties include identifying staffing needs, position development, hiring, training and competency development, mentoring and evaluation of performance as it relates to day to day practice and future needs.
• Ensure licensing and certifications are up to date and current.
• Participate in development of operational budget and responsible for implementation and management, overseeing and approving supply purchases and educational requests for clinicians and staff.
• Develop and implement methods for managing par levels to promote cost containment efforts.
• Ensure coordination and maintenance of related spaces, equipment and supplies.
• Provide reports, analysis and maintains records as required.
• Ensure patient safety at all times and educate/reinforce safety related policies, procedures and practices.
• Work closely with Clinical Operations Director and departmental patient safety coordinator to initiate new policies/procedures and quality control indicators through quality assurance and risk management programs.
• Maintain compliance with existing policies and procedures.
• Other duties as assigned.

Working Conditions

Job Location/Working Conditions: Normal office environment Physical Effort: Typically sitting at desk or table Ability to lift ten lbs. from floor to waist and carry ten lbs. for short distances Push and pull occasionally with moderate force Coordinate hand movements to write, type, manipulate folders and client body parts Equipment: Office equipment

Required Qualifications

Education: Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

• Advanced Cardiovascular Life Support (ACLS) - American Heart Association
• Basic Life Support - American Heart Association
• Basic Life Support - American Red Cross

Work Experience: Management (5 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job Required Qualifications

Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education: Master's degree

Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

• Communication
• Customer Service
• Data Compilation
• Defining Problems
• Following Instructions
• Front Desk Operations
• Insurance Verification
• Interpersonal Communication
• Medical Records Management
• Negotiation
• Ophthalmology
• Organizational Processes
• Patient Counseling
• Patient Interviews
• Patient Services
• People Management
• Problem Solving
• Regulatory Requirements
• Safety Practices
• Scientific Thinking
• Solutions Development
• Technical Knowledge

Grade C14 Salary Range $77,700.00 - $120,400.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
• For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.

Company Culture

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.