Clinical Operations Lead - Pediatric Urgent Care

Urgent Care for Kids, LLC; Round Rock (TX); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid Time Off

Professional Development Reimbursement

Employee Assistance Program

Job summary

Care for Kids in Round Rock is seeking an experienced Clinical Manager to lead daily clinical and operational performance of the pediatric urgent care clinic. The role blends hands-on patient care with people leadership, staffing oversight, scheduling, and compliance across safety and quality standards.

The ideal candidate will have Texas licensure, BLS, 3+ years in clinical operations, strong communication, and proven ability to manage workflows, inventory, and patient experience in a

Qualifications

• Current, unrestricted Texas LVN license.
• Current BLS certification.
• 3+ years of medical office or clinical operations experience.
• Previous leadership, supervisory, or management experience in a clinical setting.
• Experience with staff scheduling, coaching, patient flow, and day‑to‑day clinic operations.
• Ability to provide hands‑on clinical support while managing administrative responsibilities.
• Strong communication, organization, problem‑solving, and team leadership skills.
• Flexible availability, including on‑call support as needed.

Responsibilities

• Work scheduled clinical shifts and provide hands‑on patient care within applicable scope of practice.
• Support the clinical team during high-volume periods and help address staffing gaps and call‑ins.
• Maintain efficient patient flow and identify operational bottlenecks.
• Ensure the clinic operates in accordance with established clinical, operational, safety, and compliance standards.
• Conduct weekly inventory reviews and coordinate medical and office supply orders.
• Complete required operational reports accurately and on time.
• Address patient concerns and monitor patient experience, including NPS results and reviews.
• Develop and maintain monthly clinic schedules in coordination with regional Clinical Managers.
• Maintain appropriate staffing levels while proactively managing overtime.
• Coordinate coverage for absences, call‑ins, and changing clinic needs.
• Partner with Talent Acquisition to review candidates and participate in second- and third‑round interviews.
• Support ongoing hiring and workforce planning for the clinic.
• Provide day‑to‑day leadership, coaching, and support to clinic team members.
• Conduct regular one‑on‑one coaching and provide timely performance feedback.
• Lead monthly staff meetings covering operational updates, policies, emergency procedures, and clinical skills.
• Promote accountability, teamwork, professionalism, and Care for Kids' core values.

Skills

Leadership

Staff Scheduling

Patient Flow

Clinical Support

Communication

Bilingual

Education

Texas LVN license

BLS certification

Tools

EMR

Online patient check-in

Job description

Care for Kids in Round Rock is seeking an experienced Clinical Manager to lead daily clinical and operational performance of the pediatric urgent care clinic. The role blends hands-on patient care with people leadership, staffing oversight, scheduling, and compliance across safety and quality standards.

The ideal candidate will have Texas licensure, BLS, 3+ years in clinical operations, strong communication, and proven ability to manage workflows, inventory, and patient experience in a