Clinical Operations Lead – Behavioral Health (Portland)

National Association of Black Social Workers, Inc.; Portland (ME); On-site; USD 51,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance (1 times annual salary)

Retirement Plans: 403-B Employee Saves

11 paid holidays; plus 1 personal

3 weeks vacation hours earned during 1

12 sick-days per year

Job summary

Catholic Community Services in Portland, OR is seeking a Clinical Operations Manager I to lead and coordinateWrap-around behavioral health services. You will supervise the Operations Team, oversee credentialing, onboarding, training, and fiscal activities, while coordinating with HR, accounting, and CQI teams.

The role requires strong leadership, organizational, and communication skills, with a focus on maintaining quality and regulatory compliance within a multi-site program.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Four or more years’ experience in a progressively responsible operations position.
• Prior experience supervising, coaching, or coordinating the work of staff.
• Knowledge of applicable laws, contracts, administrative codes and other regulations.
• Knowledge of quality improvement theory, principles and practice approaches.
• Excellent interpersonal and organizational skills with the ability to communicate respectfully with families and professionals.
• Strong computer skills especially in Microsoft Office.
• Excellent written and oral communication skills.
• Must have reliable transportation, valid driver’s license, auto registration and automobile insurance.
• Must have an acceptable driving record per CCS’ driving policy (required to provide current driving abstract).
• Applicant must successfully pass required background checks prior to an offer of employment.
• Ability to work independently in addition to working as a member of a team.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi‑cultural situations.
• Support and uphold the mission, beliefs and values of Catholic Community Services.

Responsibilities

• The Clinical Operations Manager provides leadership, supervision, and operational oversight to support the efficient functioning of Family Behavioral Health operations.
• This position supervises Operations Team staff and coordinates recruitment, onboarding, employee workforce activities, credentialing, training compliance, fiscal processes, technology support, client resource accountability, and facility and safety activities.
• The Operations Manager should demonstrate sound judgment, resourcefulness, effective problem-solving, and strong organizational, supervisory, and communication skills.
• Supervise and Develop Operations Staff
• Provide direct supervision to Operations Team staff through individual guidance, weekly team meetings, coaching, cross-training, workload coordination, and ongoing support.
• Participate in Site and System Leadership Activities
• Attend weekly site leadership team meetings and monthly system-wide meetings. Communicate relevant operational information, identify support needs, and follow through on assigned action items.
• Oversee Recruitment, Hiring, and Onboarding Activities
• Oversee interview scheduling and preparation, reference checks, background checks, and hiring-process logistics.
• Coordinate onboarding activities, including technology issuance, new-hire paperwork, account and access needs, required training, and other activities that support a timely and organized start for new employees.
• Coordinate Workforce Administration Activities
• Manage promotion processes, coordinate staff separations with Human Resources, and assist employees with annual benefits enrollment activities.
• Assist supervisors with employee transfers, promotions, and terminations in ADP and other applicable systems.
• Manage Credentialing & Background Checks
• Oversee annual background checks and driving abstract reviews for direct service staff.
• Track, monitor, and assist employees in applying for and maintaining Department of Health credentials, and maintain related records and follow-up processes.

Skills

Leadership

Supervision

Communication

Teamwork

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Catholic Community Services in Portland, OR is seeking a Clinical Operations Manager I to lead and coordinateWrap-around behavioral health services. You will supervise the Operations Team, oversee credentialing, onboarding, training, and fiscal activities, while coordinating with HR, accounting, and CQI teams.

The role requires strong leadership, organizational, and communication skills, with a focus on maintaining quality and regulatory compliance within a multi-site program.