Clinical Operations Lead — Behavioral Health

NATIONAL ASSOCIATION OF BLACK SOCIAL WORKERS; Portland (OR); On-site; USD 51,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance (1 times annual salary)

Retirement Plans: 403-B Employee + PPA

11 paid holidays; plus 1 personal

3 weeks vacation hours first year

12 sick-days per year

Job summary

Catholic Community Services in Portland, Oregon is seeking a Clinical Operations Manager I to lead Family Behavioral Health operations in a fast‑paced, home‑ and community‑based environment. You will supervise the Operations Team, oversee recruitment, onboarding, credentialing, training, and fiscal processes, and coordinate with HR, accounting, and CQI to ensure quality and compliance.

Join a values‑driven nonprofit offering comprehensive benefits and growth opportunities in a supportive team

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Four or more years’ experience in a progressively responsible operations position.
• Prior experience supervising, coaching, or coordinating the work of staff.
• Knowledge of applicable laws, contracts, administrative codes and other regulations.
• Knowledge of quality improvement theory, principles and practice approaches.
• Excellent interpersonal and organizational skills with the ability to communicate respectfully with families and professionals.
• Strong computer skills especially in Microsoft Office.
• Excellent written and oral communication skills.
• Must have reliable transportation, valid driver’s license, auto registration and automobile insurance.
• Must have an acceptable driving record per CCS’ driving policy (required to provide current driving abstract).
• Applicant must successfully pass required background checks prior to an offer of employment.
• Ability to work independently in addition to working as a member of a team.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Support and uphold the mission, beliefs and values of Catholic Community Services.

Responsibilities

• Provide leadership, supervision, and operational oversight to support the efficient functioning of Family Behavioral Health operations.
• Supervise Operations Team staff and coordinate recruitment, onboarding, employee workforce activities, credentialing, training compliance, fiscal processes, technology support, client resource accountability, and facility and safety activities.
• Serve as a key resource to staff, supervisors, site leadership, Human Resources, Accounting, Clinical Quality Improvement, and System Leadership.
• Demonstrate sound judgment, resourcefulness, problem‑solving, and strong organizational, supervisory, and communication skills.
• Attend weekly site leadership team meetings and monthly system‑wide meetings, communicating operational information and follow‑through on actions.
• Oversee interview scheduling, reference checks, background checks, and onboarding logistics; ensure timely start for new employees.
• Manage promotion processes, benefit enrollment, staff transfers, and terminations in ADP and applicable systems.
• Oversee annual background checks and driving abstract reviews for direct service staff; maintain records.
• Track training requirements and coordinate follow‑up for outstanding items.
• Reconcile monthly corporate credit card activity and assist with client needs requests and gift card management.
• Troubleshoot routine technology issues and coordinate with IT for complex needs.
• Coordinate facility maintenance and safety activities to maintain a safe work environment.
• Support Clinical Quality Improvement activities and data processes with CQI Manager.
• Provide cross‑training and team coverage for continuity.
• Perform additional supervisory and program‑support duties as assigned.

Skills

Bachelor's degree / equivalent

Operations leadership

Staff supervision

Policy & regulatory knowledge

Excellent communication

Microsoft Office

Education

Bachelor's degree or equivalent combination of education and relevant experience

Job description

Catholic Community Services in Portland, Oregon is seeking a Clinical Operations Manager I to lead Family Behavioral Health operations in a fast‑paced, home‑ and community‑based environment. You will supervise the Operations Team, oversee recruitment, onboarding, credentialing, training, and fiscal processes, and coordinate with HR, accounting, and CQI to ensure quality and compliance.

Join a values‑driven nonprofit offering comprehensive benefits and growth opportunities in a supportive team