Clinical Operations Lead

Oscar Health; New York (NY); Remote; USD 56,000 - 75,000; Full time

Job summary

Oscar Medical Group is seeking a Lead for Clinical Operations to oversee a remote team of medical coordinator guides and specialists in a virtual clinic setting. This pivotal role requires leadership in daily patient care operations, partnership with clinical directors, and a strong background in medical practice. Join Oscar to drive innovative healthcare solutions in a supportive environment that values authenticity and collaboration.

Benefits

Employee benefits including medical, dental, and vision

Annual vacation grant of up to 18 days

Annual performance bonuses

401(k) plan participation

Paid parental leave

Paid sick time

Paid wellness time and reimbursements

Qualifications

• 2+ years Medical Practice experience with direct supervisory experience of larger front line team (10+ FTE).
• Medical Assistant or other clinical experience required.
• Remote team management experience preferred.

Responsibilities

• Oversee team of medical coordinators and specialists.
• Collaborate with Clinical Leads on performance metrics.
• Plan and facilitate training and onboarding.

Skills

Leadership

Team Management

Patient Care

Education

Medical Assistant certification or higher clinical qualification

Job description

Hi, we're Oscar Medical Group. We’re hiring a Lead to join our Clinical Operations.

At Oscar Medical Group, we are refactoring healthcare. We want to help each of our members achieve their healthcare goals in a personalized way. To help us achieve that goal we are looking for innovative leaders who think big and push boundaries to refactor healthcare and the healthcare delivery system.

About the role :

You will directly oversee a team of medical coordinator guides and specialists in daily patient care and operations in a virtual clinic setting.You will be responsible for the teams daily performance. You will partner with the Clinical Medical Director on overall practice team performance, metrics, and workflows

You will report into the RN Manager.

Work Location :

Oscar Medical Group is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a remote / work-from-home role. You must reside in one of the following states : Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, or Virginia. Note, this list of states is subject to change. #LI-Remote

Pay Transparency :

The base pay for this role is : $56,700 - $74,419 per year. You are also eligible for employee benefits, annual vacation grant of up to 18 days per year and annual performance bonuses

Responsibilities :

• Partner with Clinical Leads and Service Line Medical Directors in a dyad structure to lead provider and medical assistant relationships, planning and performance. Coordinate with providers on medical coordinator clinical performance and skill - manage performance with clinical provider and leadership.
• Lead and coach team of medical coordinators guides and specialists.
• Engage with cross- functional departments in a collaborative manner with medical coordinator workflows, engagement, and performance.
• Plan and facilitate training and onboarding of medical coordinator staff.
• Responsible for driving your team’s metrics.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements :

• 2+ years Medical Practice experience with direct supervisory experience of larger front line team (10+ FTE hourly staff)
• Medical Assistant experience or other clinical (LVN, LPN) experience required
• Remote team management experience preferred (or hybrid model thru COVID

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care an experience made whole by our unique backgrounds and perspectives.

Pay Transparency : Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including : medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

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