Clinical Operations Coordinator - SUD Network

Avenues Recovery Center; Toms River (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

EAP

Job summary

Avenues Recovery Center, a nationwide network of rehab centers, is seeking a Clinical Operations Manager to scale clinical excellence across our multi-site network by improving systems, programming, and ensuring consistency in care delivery, documentation, and compliance.

This corporate role based at our Lakewood, NJ office will lead onboarding, training, and workforce development, oversee audits and quality reviews, and collaborate with operations and clinical teams to drive outcomes.

Qualifications

• Master's degree in Behavioral Health, Psychology, Social Work, or related field.
• Active clinical license preferred (LCSW, LPC, LMFT, or equivalent).
• Experience in substance use treatment strongly preferred.

Responsibilities

• Ensure consistency in clinical care delivery across all levels of care.
• Oversee documentation standards, chart quality, and clinical compliance.
• Conduct audits, site visits, and quality reviews to maintain standards.
• Partner with utilization review and leadership on clinical needs.
• Develop and track clinical performance metrics across sites.
• Support new facility openings and strategic clinical initiatives.

Skills

Leadership

Cross-functional collaboration

Data-driven quality

Communication & collaboration

Leadership skills

Clinical systems thinking

Multisite management

Education

Master's degree in Behavioral Health

Active clinical license (LCSW/LPC/LMFT)

Job description

Avenues Recovery Center is a nationwide network of drug and alcohol rehabilitation centers with eighteen locations across seven states. We provide individualized, evidence-based treatment across detox, residential, PHP, IOP, and outpatient levels of care in clean, modern environments. We are seeking a Clinical Operations Manager to support and scale clinical excellence across our multi-site behavioral health network by improving systems, strengthening programming, and ensuring consistency in care delivery, documentation, and compliance.

Position Overview

Location: Corporate office based in Lakewood, NJ

Travel: Occasional travel to facilities preferred

Hours: Full-time

Key Responsibilities - Clinical Quality, Compliance & Oversight

• Ensure consistency in clinical care delivery across all levels of care
• Oversee documentation standards, chart quality, and clinical compliance
• Conduct audits, site visits, and quality reviews to maintain regulatory and internal standards
• Partner with utilization review and leadership on clinical and compliance needs

Systems, EMR & Workflow Optimization

• Improve and standardize clinical workflows and systems across facilities
• Ensure EMR templates and processes meet clinical, billing, and authorization requirements
• Identify gaps in operational processes and implement scalable solutions

Training & Workforce Development

• Lead onboarding, training, and ongoing development of clinical staff and leadership
• Implement clinical curriculum, tools, and training resources across sites
• Strengthen crisis response training including prevention, de-escalation, and intervention

Multi-Site Clinical Operations & Strategy

• Support new facility openings and ongoing operational clinical initiatives
• Develop and track clinical performance metrics to improve outcomes and retention
• Research and integrate best practices in substance use and co-occurring treatment
• Collaborate cross-functionally with operations, leadership, and clinical teams

Qualifications - Required / Preferred

• Master's degree in Behavioral Health, Psychology, Social Work, or related field (preferred)
• Active clinical license (LCSW, LPC, LMFT, or equivalent) preferred
• Experience in substance use treatment strongly preferred

Experience

• Multi-site clinical operations, program leadership, or systems-level clinical work
• Experience in audits, compliance, quality assurance, or regulatory oversight
• Background in training, curriculum development, or clinical supervision preferred

Core Skills

• Strong clinical systems and operational thinking
• Ability to manage multiple priorities across locations
• Data-driven approach to quality and outcomes
• Excellent communication and cross-functional collaboration
• Leadership mindset with strong organizational skills

Why Join Avenues?

At Avenues, our people are our greatest strength. We foster a culture that values collaboration, professional growth, and compassion. Our employees are supported with the tools and resources they need to excel-both personally and professionally.

Comprehensive Benefits

• 401(k) with employer match
• Eligible for HRSA STAR federal student loan repayment
• Medical, Dental, and Vision Insurance
• Accident, Critical Illness, and Hospital Indemnity coverage
• Voluntary Short- and Long-Term Disability
• Employer-Paid Life and AD&D Insurance
• Lifetime Benefit Term Insurance with Long-Term Care
• Legal Coverage and Identity Theft Protection
• Pet Insurance
• Employer-Paid Employee Assistance Program (EAP)
• Flexible Spending Account (FSA - Medical)
• Dependent Care FSA (DCF)

Join our mission. Transform lives. Discover the Avenues difference.