Clinical Operations Manager - SUD Network

Avenues Recovery; Toms River (NJ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, Dental, and Vision Insurance

Employer-Paid Life and AD&D Insurance

Flexible Spending Account (FSA – Medical)

Job summary

Avenues Recovery is seeking a Clinical Operations Manager to support clinical excellence across its network. This full-time position requires overseeing clinical compliance and quality, improving workflows, and leading training initiatives.

The ideal candidate has a Master's degree in a related field, an active clinical license, and experience in substance use treatment. Excellent communication skills and operational thinking are essential for this role. The position is based in Lakewood, NJ.

Qualifications

• Active clinical license (LCSW, LPC, LMFT, or equivalent).
• Experience in substance use treatment strongly preferred.
• Experience in audits, compliance, quality assurance, or regulatory oversight.

Responsibilities

• Ensure consistency in clinical care delivery across all levels of care.
• Oversee documentation standards, chart quality, and clinical compliance.
• Conduct audits, site visits, and quality reviews to maintain standards.
• Lead onboarding, training, and ongoing development of clinical staff.

Skills

Strong clinical systems and operational thinking

Ability to manage multiple priorities across locations

Data-driven approach to quality and outcomes

Excellent communication and cross-functional collaboration

Leadership mindset with strong organizational skills

Education

Master's degree in Behavioral Health, Psychology, Social Work, or related field

Job description

Avenues Recovery Center is a nationwide network of drug and alcohol rehabilitation centers with eighteen locations across seven states. We provide individualized, evidence-based treatment across detox, residential, PHP, IOP, and outpatient levels of care in clean, modern environments.

We are seeking a Clinical Operations Manager to support and scale clinical excellence across our multi-site behavioral health network by improving systems, strengthening programming, and ensuring consistency in care delivery, documentation, and compliance.

Position Overview

Location: Corporate office based in Lakewood, NJ
Travel: Occasional travel to facilities preferred
Hours: Full-time

Key Responsibilities

Clinical Quality, Compliance & Oversight

• Ensure consistency in clinical care delivery across all levels of care
• Oversee documentation standards, chart quality, and clinical compliance
• Conduct audits, site visits, and quality reviews to maintain regulatory and internal standards
• Partner with utilization review and leadership on clinical and compliance needs

Systems, EMR & Workflow Optimization

• Improve and standardize clinical workflows and systems across facilities
• Ensure EMR templates and processes meet clinical, billing, and authorization requirements
• Identify gaps in operational processes and implement scalable solutions

Training & Workforce Development

• Lead onboarding, training, and ongoing development of clinical staff and leadership
• Implement clinical curriculum, tools, and training resources across sites
• Strengthen crisis response training including prevention, de-escalation, and intervention

Multi-Site Clinical Operations & Strategy

• Support new facility openings and ongoing operational clinical initiatives
• Develop and track clinical performance metrics to improve outcomes and retention
• Research and integrate best practices in substance use and co-occurring treatment
• Collaborate cross-functionally with operations, leadership, and clinical teams

Qualifications

Required / Preferred

• Master's degree in Behavioral Health, Psychology, Social Work, or related field (preferred)
• Active clinical license (LCSW, LPC, LMFT, or equivalent) preferred
• Experience in substance use treatment strongly preferred

Experience

• Multi-site clinical operations, program leadership, or systems-level clinical work
• Experience in audits, compliance, quality assurance, or regulatory oversight
• Background in training, curriculum development, or clinical supervision preferred

Core Skills

• Strong clinical systems and operational thinking
• Ability to manage multiple priorities across locations
• Data-driven approach to quality and outcomes
• Excellent communication and cross-functional collaboration
• Leadership mindset with strong organizational skills

Benefits

• 401(k) with employer match
• Eligible for HRSA STAR federal student loan repayment
• Medical, Dental, and Vision Insurance
• Accident, Critical Illness, and Hospital Indemnity coverage
• Voluntary Short- and Long-Term Disability
• Employer-Paid Life and AD&D Insurance
• Lifetime Benefit Term Insurance with Long-Term Care
• Legal Coverage and Identity Theft Protection
• Pet Insurance
• Employer-Paid Employee Assistance Program (EAP)
• Flexible Spending Account (FSA – Medical)
• Dependent Care FSA (DCF)