Clinical Operations Administrative Associate

WesleyLife; Urbandale (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

WesleyLife in Urbandale, IA, seeks an administrative support professional to provide clerical and operational assistance across departments. You will screen calls, relay messages, and handle routine tasks while maintaining organized records in health systems.

The role requires a high school diploma, strong MS Office skills, and clear English communication. You will be part of a mission-driven team serving older adults with dedication and continuous learning opportunities.

Qualifications

• High school diploma or equivalent.
• Experience providing administrative support in an office setting.
• Proficiency with Microsoft Office.
• Ability to speak, read, and write in English.

Responsibilities

• Screen, triage, and direct calls to appropriate staff or departments.
• Accurately relay messages and ensure timely follow-up.
• Perform routine clerical tasks including typing, filing, faxing, scanning, and compiling reports.
• Answer incoming phone calls promptly and professionally.
• Maintain organized records and assist with data entry into electronic health systems.
• Receive and document client, family, and caregiver concerns or complaints.
• Complete complaint forms accurately and deliver to the department director for resolution.
• Order and deliver medical supplies as needed.
• Completes assigned online trainings on time and attends required meetings.
• Completes other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

WesleyLife in Urbandale, IA, seeks an administrative support professional to provide clerical and operational assistance across departments. You will screen calls, relay messages, and handle routine tasks while maintaining organized records in health systems.

The role requires a high school diploma, strong MS Office skills, and clear English communication. You will be part of a mission-driven team serving older adults with dedication and continuous learning opportunities.