Clinical Support - Delhi

Envista Holdings Corporation; United States; Remote; USD 65,000 - 105,000; Full time

Job summary

Ormco is seeking a Clinical Onboarding Specialist to support new orthodontic customers across our digital portfolio. You will train doctors on our systems and protocols, orchestrate onboarding activities, and serve as the first clinical support point of contact. This role requires strong communication and a customer-first mindset.

You will collaborate with cross-functional teams, participate in industry events, and ensure smooth onboarding experiences for clinicians and practices.

Qualifications

• Bachelor’s degree in Dental or equivalent is required.
• Strong customer service mindset and communication skills.
• Ability to work in cross-functional, matrixed environments and manage multiple stakeholders.

Responsibilities

• Lead successful clinical onboarding for new customers.
• Educate doctors on internal systems, processes, and Spark case design.
• Facilitate case reviews during onboarding period for new Spark users.
• Serve as primary contact for initial clinical support to new customers.
• Schedule technical follow-ups with doctors and provide remote onboarding.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Cross-functional

Independent work

Education

Bachelor’s degree in Dental

Tools

Word

Excel

PowerPoint

Windows OS

Job description

Job Description:

Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

Job Requirements:

Responsibilities:

• Responsible for successful clinical onboarding of new customers
• Education for the doctors on our internal systems, processes and protocols for Spark case design
• Responsible for facilitating case reviews for our new Spark users during their onboarding period
• Primary point of contact for initial clinical support for new customers
• Scheduling technical follow up with doctors.
• On-boarding software and clinical support of new doctors remotely
• Backing up the field Digital Sales Specialist teams with clinical support
• Attendance of relevant industry events for clinical support
• Providing technical support (software and web) for all the products in our digital portfolio
• Proactive communication with internal and external stakeholders.

Desired work experience, education & skills

• Bachelor’s degree or equivalent required in Dental
• 3+ years Orthodontic Industry Experience in a sales or training role.

Other desired skills

• Strong customer service mindset
• Able to work in cross functional, matrixed environment.
• Tech-savvy, fully competent in IT (Word, Excel, PowerPoint, Windows OS)
• Highly developed communication skills
• Strong ability to understand and deliver on technical user requirements.
• Hands-on, detail-oriented, and meticulous nature
• Strong ability to understand and deliver on technical user requirements.
• Proactive, self-driven, good analytical and outstanding problem-solving skills
• Able to work independently as well as in a team.
• Good communication and interpersonal skills
• Build strong and effective partnerships internally with country leadership teams, sales team, global clinical team and other internal stakeholders

Operating Company:

Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.