Clinical Office Coordinator & Patient Concierge

University of California - Los Angeles Health; Ventura (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

University of California - Los Angeles Health is seeking a patient liaison specialist to support assigned primary and specialty care physicians in the Ventura area. You will assist patients in navigating the health system and communicating with the care team to ensure timely access to services.

Key duties include coordinating with physicians, referring colleagues, and providing follow-up via telephone and EPIC/Care Connect.

Qualifications

• Prioritize tasks to reflect the relative importance of duties.
• Build productive relationships with Faculty, Staff, Admin, and patients from diverse backgrounds.
• Integrate competing demands to maintain a productive workflow.
• Clear verbal communication of complex problems in formal and informal settings.
• Interact diplomatically with patients across varying health statuses.

Responsibilities

• Provide direct support to physicians and patients for assigned care practices.
• Act as a liaison between patients and physicians.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources and provide follow-up via telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship building

Creative problem solving

Verbal communication

Empathy / patient interaction

Specialty knowledge

University policies familiarity

Hospital IT systems

Authorization processes

Job description

University of California - Los Angeles Health is seeking a patient liaison specialist to support assigned primary and specialty care physicians in the Ventura area. You will assist patients in navigating the health system and communicating with the care team to ensure timely access to services.

Key duties include coordinating with physicians, referring colleagues, and providing follow-up via telephone and EPIC/Care Connect.