Pharmacy Liaison

Insight Global; New York (NY); On-site; USD 64,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) eligibility after 90 days

Paid sick leave and PTO

Job summary

Insight Global is seeking a Pharmacy Liaison to provide integrated support to hospital patients and clinicians, delivering a full continuum of medication adherence services within a hospital clinic setting.

The role requires strong communication, independence, and relationship-building with patients, physicians, and staff to ensure high-quality patient care and seamless operations. Base compensation reflects experience and clinic needs, with benefits starting day one.

Qualifications

• Minimum of 2 years’ experience working in a pharmacy or specialty pharmacy.
• Experience with prior-authorization, billing, and working directly with insurance providers and physicians to resolve issues.
• General technical aptitude and well versed in Microsoft Office products (Teams, Excel, Word, etc.).
• Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator - High school diploma or GED

Responsibilities

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services.
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone.
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacies patient population.
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions, etc.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list
• Help develop new processes to ensure smooth operations and patient care
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
• Answer, resolve and triage inbound inquiries
• Perform refill reminder calls under the supervision of a pharmacist
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance
• Ensure appropriate documentation in all required systems/tracking mechanisms
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Identify trends, resolves problems; recommend improvements; implement change
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization's value by keeping information confidential

Skills

Communication skills

Attention to detail

Empathy

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office (Teams, Excel, Word)

EPIC

RxConnect

Pioneer

CoverMyMeds

Rx30

Job description

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Job Description

Insight Global is looking for a highly motivated, self-starter who is seeking a challenging career with a fast-growing company in the specialty pharmacy management services. It is critical this person can work independently and establish strong and credible relationships with patients, clinicians and internal staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Mature, approachable, professional and comfortable in dealing with others both in-person and on the phone. Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.

Job Duties:

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care
• Support outpatient retail and specialty prescription medication needs
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions, etc.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list
• Help develop new processes to ensure smooth operations and patient care
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
• Answer, resolve and triage inbound inquiries
• Perform refill reminder calls under the supervision of a pharmacist
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance
• Ensure appropriate documentation in all required systems/tracking mechanisms
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Identify trends, resolves problems; recommend improvements; implement change
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization's value by keeping information confidential
• The base salary range for this role is $64,000-70,000 and based on experience

Required Skills & Experience

• Minimum of 2 years’ experience working in a pharmacy or specialty pharmacy
• Experience with prior-authorization, billing, and working directly with insurance providers and physicians to resolve issues
• General technical aptitude/well versed in Microsoft Office products (Teams, Excel, Word, etc.)
• Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator - High school diploma or GED

Nice to Have Skills & Experience

• PTBC certification (they must obtain this cert within 9 months of starting the role)
• Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology
• Experience working with systems like EPIC, RxConnect, Pioneer, CoverMyMeds, Rx30, etc.