Clinical Navigator - FT | Victoria North

PAM Health Specialty Hospital of Victoria North; Victoria (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

Employee Assistance Program

FSA/HSA available

Life & Disability insurance

Continuing education

Supplemental insurance options

Discounts (auto, home, etc.)

Travel discounts

Referral bonus

401(k) with match

Paid time off

Job summary

PAM Health Specialty Hospital of Victoria North seeks a Clinical Navigator. You will cultivate referral relationships, manage a defined territory, and complete patient assessments to support admissions and care planning.

Reporting to the Director of Business Development, you will collaborate with admissions, nursing, and payer representatives to improve service quality, patient experience, and referral success across LTACH rehabilitation settings.

Qualifications

• Education in a health-related field from an accredited college or university preferred.
• Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
• Prior marketing and/or rehabilitation/LTACH experience preferred.

Responsibilities

• Develops and maintains referral relationships and manages assigned territory.
• Completes patient assessments and facilitates referral conversion with admissions staff.
• Makes sales contacts and analyzes referral/admission data.
• Collaborates with the admissions team, nursing, and payer representatives to improve service quality.

Skills

Referral development

Territory management

Patient assessments

Sales outreach

Data analysis

Relationship building

Customer service

Education

Health-related degree

Current professional licensure

Job description

Are you passionate about your career? Results driven? Love helping people? Then we want to speak with you! It’s no secret that here at PAM Health, our results are seen every day in the patients we help. Once you enter our facility, you are PAMily, and we take care of our PAMily. As a Clinical Navigator, you are the face of our hospital. You will meet people at their worst of times, and by sharing our success and the potential success they can reach during their rehab stay with us, they will know they have the potential and support needed to assist them in achieving their goals!

Some things that our hospital can offer YOU as a full-time employee:

• Medical Benefits: EPO/HDHP/HSA options, including prescription coverage, Rx ’n Go, and Teladoc
• Comprehensive dental and vision benefits
• Employee Assistance Program, including counseling, legal, and financial service
• Flexible spending (FSA) and health savings (HSA) accounts
• Life and Disability insurance benefits
• Education/In-Service Opportunities including continuing education and tuition assistance
• Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options
• Auto, Home, Cell Phone, and Gym Membership discount offerings
• Personal Travel Discounts
• Employee Bonus Referral Program
• 401(k) plans and discretionary employer match
• Generous Paid Benefit Time

This position works under the direction of the Director of Business Development. Cultivates referral relationships, manages assigned territory, and completes patient assessments. Makes sales contacts as well as analysis of referral and admission data from assigned territory. Works collaboratively with business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion. Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction. Develops and maintains excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives.

• Education and Training: Degree in a health-related field from an accredited college or university preferred. Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required. Prior marketing and/or rehabilitation/LTACH experience preferred.
• Experience: Must have a minimum of two years’ experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.