Clinical Navigator - FT Days | Hampden Rehab

PAM Health Rehabilitation Hospital of Hampden; Mechanicsburg (Cumberland County); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

Flexible spending/HSA

Life & disability insurance

Education opportunities

401(k) with employer match

Paid time off

Referral bonus

Discount programs

Travel discounts

Job summary

PAM Health Rehabilitation Hospital of Hampden is seeking a Clinical Navigator to drive referral development and manage a designated hospital territory. You will work with the business development team to convert referrals, support admissions, and enhance patient and payer satisfaction during the rehab stay.

The role requires a health-related degree, current licensure in a clinical field, and at least two years of experience in rehab or LTACH marketing.

Qualifications

• Degree in a health-related field from an accredited college or university is preferred.
• Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
• Minimum of two years’ experience in the designated field, preferably with rehabilitation/LTACH and marketing experience.

Responsibilities

• Develops and maintains referral relationships and manages assigned territory.
• Makes sales contacts and analyzes referral and admission data from the territory.
• Collaborates with Admissions Manager, admissions staff, nursing, and internal/external staff to facilitate referrals.
• Provides feedback for program development and quality improvement related to customer service and satisfaction.

Skills

Two years experience

Marketing

Education

Health-related degree

Current licensure in nursing/rehabilitation therapies

Job description

Are you passionate about your career? Results driven? Love helping people? Then we want to speak with you! It’s no secret that here at PAM Health, our results are seen every day in the patients we help. Once you enter our facility, you are PAMily, and we take care of our PAMily. As a Clinical Navigator, you are the face of our hospital. You will meet people at their worst of times, and by sharing our success and the potential success they can reach during their rehab stay with us, they will know they have the potential and support needed to assist them in achieving their goals!

Some things that our hospital can offer YOU as a full-time employee:

• Medical Benefits: EPO/HDHP/HSA options, including prescription coverage, Rx ’n Go, and Teladoc
• Comprehensive dental and vision benefits
• Employee Assistance Program, including counseling, legal, and financial service
• Flexible spending (FSA) and health savings (HSA) accounts
• Life and Disability insurance benefits
• Education/In-Service Opportunities including continuing education and tuition assistance
• Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options
• Auto, Home, Cell Phone, and Gym Membership discount offerings
• Personal Travel Discounts
• Employee Bonus Referral Program
• 401(k) plans and discretionary employer match
• Generous Paid Benefit Time

This position works under the direction of the Director of Business Development. Cultivates referral relationships, manages assigned territory, and completes patient assessments. Makes sales contacts as well as analysis of referral and admission data from assigned territory. Works collaboratively with business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion. Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction. Develops and maintains excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives.

• Education and Training: Degree in a health-related field from an accredited college or university preferred. Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required. Prior marketing and/or rehabilitation/LTACH experience preferred.
• Experience: Must have a minimum of two years’ experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.